Director of Housekeeping

Four Seasons Hotels and Resorts•New Orleans, LA

About The Position

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Riverfront luxury in one of America's most celebrated cities. Unlocking the authentic New Orleans, Four Seasons invites you to our landmark tower – a heritage icon with a central downtown location on the banks of the Mississippi River. Dine on innovative Louisiana cuisine, relax by our resort-style pool, and plan your own private event at our 34th-floor observation deck boasting NOLA’s best views. About the role Four Seasons Hotel and Residences New Orleans is seeking candidates to join our dynamic Rooms Division as our Director of Housekeeping. We are looking for someone with excitement and dedication in serving our guests. The Director of Housekeeping manages the staff and controls the activities of the Housekeeping Department assuring that our Guest Rooms, Public Areas and Employee Areas meet the highest standards of cleanliness. Direct the efforts of the Laundry/Valet Department.

Requirements

Minimum 15 years Housekeeping experience in fast-paced, high pressure, big box hotel environments
Minimum 3 years managerial experience in Housekeeping or Operational Rooms Division Management positions
Strategic, strong business acumen, high-level communication and interpersonal skills
Passionate and motivated leader with excellent personal presentation and ability to lead a multi-cultural team
Ability to multi-task on several tasks at once
Work authorization in the United States

Responsibilities

Leads the entire housekeeping team.
Interviews, trains, coaches and schedules the team to ensure Four Seasons standards are executed.
Establishes detailed cleaning and preventive maintenance programs to ensure appearance and life of all furniture, fixtures and equipment.
Sets and maintains high standards of cleanliness.
Assigns staff to complete the needed activities for the day.
Monitors staff’s activities to assure that standards are being met, staff is being supported and guest needs are being met.
Inspects all areas of responsibility daily.
Works directly with outside contracted companies to assure quality and timeliness of work.
Resolves customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
Responds to all guest requests in an accurate and timely manner.
Coordinates the housekeeping needs of any Condominium or Co-op owners. Interaction with guests will be in person and by phone.
Assures the financial goals of the department are being met.
Monitors and controls labor expense and other divisional expenses such as Uniforms, Linen, Guest Supplies, Cleaning Supplies and Contract Services.
Establishes and maintains accurate inventory records.
Participates in periodic Linen, Uniform and Supplies Inventories.
Recommends appropriate actions passed on results of inventory.
Assures that equipment is properly maintained.
Prepares annual budget for labor and operating expense.
Proposes items to be included in annual Capital Plan.
Assures effective operation of the Laundry/Valet Department.
Assists the department when needed.
Responds swiftly and effectively in any hotel emergency or safety situation.