Director of Housekeeping

Bluejack National•Montgomery, TX

13d

About The Position

SUMMARY of our Cultural Beliefs: Be Dependable. I am loyal to the team and committed to the Bluejack mission and experience. Integrity First. I am accountable to be honest and always do the right thing. Value People. I empathize and respect others. Speak Up. I seek, listen and provide candid feedback to improve performance. Empowerment. I have the skills, resources and authority to create memorable experiences. Be Remarkable. I seek ways to be extraordinary and deliver a positive impact every day. Essential Duties and Responsibilities The essential functions include, but are not limited to the following: Provide strategic leadership and overall direction for all housekeeping operations, including member units, public areas, laundry services, and back-of-house spaces. Establish, implement, and continuously improve departmental standards, procedures, and service expectations to ensure exceptional cleanliness, presentation, and member satisfaction. Collaborate closely with department leaders to support seamless operations and optimal member experiences. Oversee quality assurance programs, conducting regular inspections and audits to ensure compliance with Bluejack brand standards. Develop and manage the housekeeping department budget, including labor forecasting, expense control, and long-term financial planning. Analyze operational data and performance metrics to identify efficiencies, cost-saving opportunities, and service enhancements without compromising quality. Direct inventory management for cleaning supplies, linens, uniforms, and member amenities, ensuring proper controls and vendor relationships. Oversee lost and found procedures in accordance with resort policy and industry best practices. Lead the recruitment, onboarding, training, and retention of housekeeping leadership and team members. Mentor and develop managers and supervisors, conduct performance evaluations and support professional growth and succession planning. Foster a team culture aligned with Bluejack values and leadership expectations. Serve as a senior point of contact for escalated member & guest concerns related to housekeeping, ensuring timely resolution and service recovery. Ensure full compliance with all health, safety, sanitation, and regulatory requirements. Maintain accurate departmental records related to payroll, inventory, staffing, and maintenance coordination. Perform additional duties as requested by Bluejack leadership.

Requirements

Minimum 5 years of housekeeping leadership experience, preferably in a luxury resort, hotel, or private club.
Strong leadership, communication, and organizational skills.
Excellent attention to detail and ability to multitask in a fast-paced environment.
Knowledge of cleaning products, techniques, and sustainability practices.
Proficiency in property management systems (PMS) and Microsoft Office Suite.
Must possess a valid Texas Driver’s License and meet the driver safety policy requirements.
High School diploma, GED certificate, or relevant work experience.

Nice To Haves

Bilingual (English/Spanish) strongly preferred.

Responsibilities

Provide strategic leadership and overall direction for all housekeeping operations, including member units, public areas, laundry services, and back-of-house spaces.
Establish, implement, and continuously improve departmental standards, procedures, and service expectations to ensure exceptional cleanliness, presentation, and member satisfaction.
Collaborate closely with department leaders to support seamless operations and optimal member experiences.
Oversee quality assurance programs, conducting regular inspections and audits to ensure compliance with Bluejack brand standards.
Develop and manage the housekeeping department budget, including labor forecasting, expense control, and long-term financial planning.
Analyze operational data and performance metrics to identify efficiencies, cost-saving opportunities, and service enhancements without compromising quality.
Direct inventory management for cleaning supplies, linens, uniforms, and member amenities, ensuring proper controls and vendor relationships.
Oversee lost and found procedures in accordance with resort policy and industry best practices.
Lead the recruitment, onboarding, training, and retention of housekeeping leadership and team members.
Mentor and develop managers and supervisors, conduct performance evaluations and support professional growth and succession planning.
Foster a team culture aligned with Bluejack values and leadership expectations.
Serve as a senior point of contact for escalated member & guest concerns related to housekeeping, ensuring timely resolution and service recovery.
Ensure full compliance with all health, safety, sanitation, and regulatory requirements.
Maintain accurate departmental records related to payroll, inventory, staffing, and maintenance coordination.
Perform additional duties as requested by Bluejack leadership.