Director of Healthcare Delivery Operations

WELLSPACE HEALTH•Sacramento, CA

3d•$134,500 - $174,850•Onsite

About The Position

The Director of Healthcare Delivery Operations is the operational director for a subset of Leadership, Innovation, and Accountability (LIA) care streams and all Centers, working in a dyadic leadership structure with the Clinical/Medical Director of WellSpace Health Services. The role promotes organizational alignment, leadership development, operational accountability, access, productivity, and exceptional patient/client care across multiple care streams and Centers. It integrates care-stream operations across Centers, departments, and programs and guides Center Managers, other LIAs, and Vice Presidents to support coordination, communication, collaboration, compliance, organizational initiatives, access to care, and financial stability. The Director provides strategic oversight and operational guidance, leads staff and providers, advances quality and service access, and develops systems for accountability and performance improvement. The position partners with clinical, operational, administrative, compliance, quality, and risk-management leaders to maintain regulatory readiness and strengthen care delivery. The role may require travel within the Sacramento Region, approximately 10%. The work environment is a typical healthcare clinic. The position involves frequent sitting and use of hands and arms, and also standing, walking, and reaching. Occasional lifting or moving of up to 20 pounds is required. The role may involve contact with people and families in crisis, unpleasant sensory conditions associated with alcohol or drug use and lack of personal care, bodily fluids, and hazardous chemicals. The usual noise level is quiet.

Requirements

Bachelor’s degree in Health Administration, Business, Public Health, or a related field.
Minimum of 5–7 years of progressive leadership experience within an FQHC, CCBHC, community health, mental health, case management, or nonprofit setting (listed as preferred in the posting).
Established understanding of FQHC and CCBHC regulations, HRSA and SAMHSA standards, HIPAA, OSHA, HEDIS/UDS metrics, The Joint Commission, FTCA risk management, California Title 22 requirements, and continuous-readiness systems.
Demonstrated success managing teams, projects, and interdepartmental initiatives.
Ability to translate compliance frameworks into operational strategies.
Excellent written, verbal, and presentation skills for cross-functional and executive audiences.
Experience providing care services to underserved populations and sensitivity in working with people from diverse educational, lifestyle, ethnic, and cultural backgrounds, including people who are low-income, disabled, homeless, substance users, HIV/AIDS infected, and/or physiologically impaired.
Ability to communicate effectively and work with teams from varied cultural, ethnic, and socioeconomic backgrounds.
Excellent interpersonal and customer-service skills.
Excellent writing, presentation, and oral communication skills.
Good computer and electronic medical record skills.
Strong communication, scheduling, and compliance understanding, and ability to multitask in mid-size to large-size teams.
Ability to support the standards of High Reliability.
May be required to travel within the Sacramento Region, approximately 10%.
Ability to meet the physical demands of the role, including occasional lifting and/or moving of up to 20 pounds.
Ability to work in an environment that may involve contact with individuals and families in crisis, bodily fluids, and hazardous chemicals.

Responsibilities

Work in a dyadic partnership with the Clinical/Medical Director of WellSpace Health Services to ensure high-quality care delivery for assigned care streams.
Serve as the organizational subject matter expert for assigned care-stream operations, providing strategic oversight and operational guidance.
Lead assigned care streams by upholding industry standards, establishing quality standards, and training Center staff.
Promote access, growth of service lines, and expansion of population access through integration and growth.
Build accountability by setting reasonable objectives and deadlines and fostering staff ownership of outcomes.
Act as a central liaison among operational, clinical, and administrative leadership to promote alignment and communication.
Lead cross-stream initiatives that improve workflow consistency, accountability structures, and interdepartmental collaboration.
Supervise LIA care-stream support staff and providers, including coaching, workload management, and professional development in accordance with Just Culture principles.
Ensure Care Teams implement the PCHH team-based care model to optimize access, productivity, and best practices.
Collaborate with Center Managers to maintain productivity benchmarks aligned with budget and access goals.
Design and maintain organizational dashboards to monitor and improve productivity and performance metrics.
Support annual performance reviews for care-stream support staff and providers, including support-staff competencies and clinician peer-review chart audits and feedback.
Partner with Compliance and Quality departments to ensure adherence to regulatory and program requirements across governance, clinical services, quality assurance, finance, and HR.
Support continuous readiness for Joint Commission, FTCA, HEDIS, NOMs, UDS, and other quality measurements through survey preparation, mock tracers, and corrective action planning.
Work with Risk Management to strengthen incident reporting, root-cause analysis, and risk mitigation.
Ensure data accuracy and documentation integrity for internal audits and external accreditation reviews.
Lead innovation and improvement projects that enhance service delivery, increase access to care, and improve employee engagement.
Train and supervise leads, support staff, and supervisors to support efficient, integrated workflows.
Conduct performance evaluations and foster accountability, collaboration, and continuous improvement.
Develop and facilitate training, mentorship, and innovation initiatives that support employee development and organizational growth.
Identify and address systemic performance barriers using data-driven approaches.
Represent WellSpace Health in HRSA, SAMHSA, state, and local forums focused on quality improvement and workforce development.
Mentor and serve as a role model, promoting excellence in patient care and professional conduct across Center teams.
Facilitate and/or attend appropriate meetings.
Perform additional duties as assigned.

Benefits

Regionally competitive salary.
Above-average health benefits at reduced costs.
Paid life insurance.
Long-term disability insurance.
Voluntary retirement plan with organizational match and no vesting schedule requirement.
Paid bereavement leave.
Paid jury duty leave.
11 paid holidays per year.
Paid time off.
Paid sick leave.
Flexible Spending Program.
Company-paid malpractice insurance for providers.
Annual professional development hours.