Director of Health Informatics and Technology

University of Denver•Quinte West, ON

3d•Onsite

About The Position

The Director of Health Informatics and Technology serves as a critical leader and hands-on expert within the University of Denver’s Health and Counseling Center (HCC). This position blends strategic vision with operational execution, overseeing all technology systems that support the clinical, administrative, and compliance functions of the HCC. This position owns end-to-end execution of IT-related functions within the HCC. This position summary is not designed to capture all activities, duties, or responsibilities required for this position. Responsibilities may change, or new ones may be assigned at any time.

Requirements

Bachelor’s degree in information technology, Health Informatics, Computer Science, or related field.
5+ years of professional experience in IT system management, with at least 2 years in a healthcare or clinical environment.
Demonstrated experience managing and supporting Electronic Health Record (EHR) systems, preferably Point and Click or a comparable platform.
Strong knowledge of HIPAA compliance, healthcare IT security standards, and related federal privacy regulations.
Experience supervising IT personnel, with proven ability to provide mentorship and performance oversight.
Proficiency in server administration, including backups, patch management, and security protocols.
Proven ability to troubleshoot and resolve hardware and software issues across clinical and administrative environments.
Experience in managing coding systems and aligning clinical documentation with third-party billing requirements.
Excellent communication and customer service skills, particularly in translating technical issues for non-technical audiences.
Ability to handle multiple concurrent projects in a fast-paced, service-driven environment.

Nice To Haves

Master’s degree in Health Informatics, Information Systems, or a related discipline.
Experience with Point and Click EHR specifically, including configuration, user training, and integration.
Familiarity with coding standards (e.g., CPT, ICD-10) and best practices for documentation and audit-readiness in college health settings.
Experience leading technology change initiatives or digital transformation projects in healthcare or university-based clinics.
Knowledge of or experience with student health survey administration (e.g., NCHA) and using results to drive strategic health programming.
Experience with clinical video systems and managing recording and security protocols in patient care settings.
Familiarity with lab order systems and integration of diagnostic/lab workflows into EHR platforms.
Experience working in a higher education or college health environment, understanding the intersection of IT, student health, and academic priorities.
Demonstrated success in grant writing or IT resource development for health innovation projects.

Responsibilities

Provides direct support to clinical staff, ensuring timely resolution of technical issues.
Leads the management of the electronic health record (EHR) system (Point and Click), server infrastructure, and security protocols.
Develops and enforces HIPAA-compliant IT policies.
Oversees clinical coding and billing systems.
Facilitates data-driven decision-making through reporting and performance analytics.
Partners with senior leadership to align technology strategies with the center’s evolving needs—supporting a shift toward a more efficient, private-practice-style healthcare model.
Works collaboratively across departments to implement third-party billing systems, enhance clinical workflows, and support university-wide wellness initiatives.
Leads administration of the National College Health Assessment (NCHA) and contributes to the development of health promotion efforts based on student needs.
Supervises the Associate Director of Information and Systems.