Director of Technology

New York Cares • New York, NY

1d • Hybrid

About The Position

The Director of Technology leads all aspects of technology at New York Cares, including IT infrastructure, web development, digital product management, cybersecurity, and CRM/database systems. This role sets and executes the organization’s technology strategy, ensuring systems are aligned with program, marketing, and development goals. The Director owns the roadmap across core platforms, with a focus on Salesforce (CRM) and the volunteer-facing website, driving a seamless, user-centered digital experience grounded in strong UX/UI principles. This role also ensures effective integration across systems to support data integrity, reporting, and engagement. Reporting to the Chief Finance & Operations Officer, the Director manages a small technology team and external partners, and collaborates closely with senior leadership and cross-functional teams to deliver scalable, reliable, and impactful technology solutions.

Requirements

• 10+ years of progressive technology experience, including 5+ years in a senior leadership role (Director level or above)
• Proven experience leading a CRM platform (ideally Salesforce) as a system of record, including data integrity, reporting, and user adoption
• Demonstrated experience owning or leading a user-facing website or digital platform, including UX and performance improvements
• Experience integrating CRM and web platforms, with strong understanding of APIs, data flows, and automation
• Track record of balancing strategic leadership with hands-on execution in small-to-mid-sized organizations
• Experience managing and developing technical teams, including working effectively with external vendors and consultants
• Strong understanding of digital product thinking, including user journeys, engagement, and conversion
• Excellent communication and cross-functional collaboration skills, with ability to translate technical concepts for non-technical stakeholders

Nice To Haves

• Familiarity with nonprofit, civic tech, or mission-driven environments

Responsibilities

• Lead and execute NYCares’ technology strategy, aligning systems and platforms with organizational growth and impact goals
• Oversee Salesforce (CRM) as the system of record, ensuring strong data integrity, reporting, and cross-team adoption
• Own the volunteer-facing digital experience, including the website (Drupal) and overall user journey
• Drive integration between CRM and web platforms, ensuring seamless data flow and automation across systems
• Partner with Programs, Marketing, and Development to improve engagement, conversion, and communication with volunteers and partners
• Manage and develop the technology team, while defining the right balance of in-house vs. external support
• Lead major technology initiatives, including website redesign, system enhancements, and new tool implementation
• Oversee vendor relationships and external partners, ensuring quality delivery, timelines, and cost effectiveness
• Ensure strong cybersecurity, infrastructure, and system reliability, maintaining a secure and scalable technology environment

Benefits

• Hybrid schedule: In office Mon/Tue/Thu. Remote Wed/Fri
• 11 paid holidays + 3 floating holidays
• Paid time off: 12 days in year 1 + paid last week of Dec. 18 days in year 2
• Paid sick leave
• Paid Summer Fridays
• Health & wellness coverage: medical, dental, vision (80% employer-paid), plus life & disability insurance
• Retirement & tax-advantaged accounts: 403(b) plan, flexible spending accounts, transit reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed