Director of Guest Services - Beach House Fort Lauderdale, A Hilton Resort

Hilton • Fort Lauderdale, FL

1d

About The Position

The Director of Guest Services at Beach House Fort Lauderdale, a Hilton Resort, leads personalized guest service and helps create memorable experiences throughout each guest’s stay. The role welcomes guests, serves as a central contact from arrival to departure, supports VIP and long-stay guests, resolves concerns, and builds loyalty by recognizing returning guests and their preferences. It also cultivates a high-performing team through performance management, professional development, and recognition programs.

Requirements

• Demonstrate a passion for hospitality, integrity, leadership, teamwork, ownership, accountability, urgency, and discipline.

Responsibilities

• Greet guests upon arrival and serve as a central point of contact throughout their stay, ensuring a personalized experience from arrival to departure.
• Anticipate and coordinate preferences and requests for VIP and long-stay guests.
• Address and follow up on guest feedback, complaints, and service recovery opportunities with professionalism and urgency.
• Track guest preferences and past stays to recognize and reward loyalty and enhance the experience for returning guests.
• Drive team engagement and retention through performance management, professional development, and recognition programs.

Benefits

• 110 nights of discounted travel through the Go Hilton program, with room rates as low as $40 per night.
• Employee stock purchase program allowing eligible employees to invest in Hilton shares at a 15% discount.
• Paid parental leave for eligible Team Members, including partners and adoptive parents.
• Caregiving concierge services.
• Crisis Concierge support.
• Free counseling and support through the Employee Assistance Program for eligible Team Members.
• Generous paid time off.
• Health and welfare plans, including dental and vision coverage.
• Retirement plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed