Communications Operator - Beach House Fort Lauderdale, a Hilton Resort

Hilton • Fort Lauderdale, FL

3d

About The Position

The Communications Operator at Beach House Fort Lauderdale, a Hilton Resort, provides friendly, prompt, and professional telephone support to hotel guests. The role supports memorable guest experiences by answering inquiries and requests, maintaining current knowledge of hotel services and operations, relaying accurate information during emergencies, and using communication technology for daily operations.

Requirements

• A passion for hospitality and spreading its light and warmth.
• Integrity and a commitment to doing the right thing.
• Leadership and the ability to inspire others.
• Teamwork and a sense of ownership and accountability.
• Urgency and discipline, with a focus on the present moment.

Responsibilities

• Provide upbeat, friendly, prompt, and professional phone support to guests, responding to inquiries and requests.
• Stay up to date on hotel services, amenities, and operations.
• Relay accurate, detailed information to appropriate teams during emergency situations.
• Use the PBX system, computer applications, and other technology to support daily operations.

Benefits

• Access to 110 nights of deeply discounted travel, with hotel room rates as low as $40 per night through the Go Hilton travel program.
• Employee stock purchase program with the opportunity to invest in Hilton shares at a 15% discount.
• Paid parental leave for eligible Team Members, including partners and adoptive parents.
• Caregiving concierge services.
• Crisis Concierge support.
• Free counseling and support through the Employee Assistance Program for eligible Team Members.
• Generous paid time off.
• Health and welfare plans, including coverage related to checkups, dental care, and vision.
• Retirement plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed