Director of Growth & Operations

Ideal Home Health Agency•Millcreek Township, PA

3d•Hybrid

About The Position

Ideal Home Health Agency is seeking an ambitious, entrepreneurial, and results-driven Director of Growth & Operations to lead the growth and success of our Erie branch. This is a unique opportunity for a motivated leader to build and expand a home health agency location with significant growth potential. The Director of Growth & Operations will be responsible for increasing client census, developing referral relationships, recruiting and retaining caregivers, overseeing daily operations, ensuring regulatory compliance, and driving branch profitability. The ideal candidate will possess a strong healthcare, business development, or management background and be excited by the opportunity to directly influence the growth and success of the Erie market. This position includes a profit-sharing component, allowing the successful candidate to share in the branch's financial success.

Requirements

Bachelor’s degree in healthcare administration, Business Administration, Marketing, Management, or related field preferred.
Minimum of three (2) years of experience in healthcare, home health, business development, operations management, or related field.
Strong leadership and relationship-building skills.
Excellent communication and presentation abilities.
Valid driver's license and reliable transportation.
Proficiency with Microsoft Office, Google Workspace, and healthcare software platforms.

Nice To Haves

Experience in home health, healthcare sales, healthcare operations, or community-based services.
Existing relationships within the Erie healthcare market.
Experience in managing staff and operational performance.
Knowledge of Medicaid-funded home health services.
Strong business development and networking skills.
Ability to work independently and drive results.
Excellent organizational and time management abilities.
Strong problem-solving and decision-making skills.
Ability to analyze operational and financial data.
Ability to lead teams and foster a positive workplace culture.

Responsibilities

Develop and maintain relationships with physicians, hospitals, discharge planners, case managers, social workers, schools, rehabilitation facilities, and community organizations.
Conduct outreach activities to increase agency visibility throughout the Erie market.
Attend networking events, healthcare meetings, and community functions.
Identify and pursue new referral opportunities.
Develop and implement branch growth strategies.
Work collaboratively with Intake, Nursing, and Administrative teams to convert referrals into admissions.
Monitor referral sources and admission trends.
Establish and achieve branch census growth goals.
Identify underserved populations and growth opportunities.
Analyze local market conditions and competitor activities.
Recommend strategies to expand services and market share.
Oversee day-to-day operations of the Erie office.
Ensure smooth coordination between clinical, administrative, scheduling, recruiting, and billing functions.
Maintain a positive, professional, and productive office environment.
Ensure compliance with all federal, state, payer, and agency requirements.
Assist with preparation for audits, surveys, and regulatory reviews.
Monitor branch performance indicators and quality metrics.
Ensure timely completion of required documentation and reporting.
Review branch productivity, staffing levels, census trends, and operational efficiency.
Develop corrective action plans when necessary.
Present branch performance reports to executive leadership.
Develop recruiting strategies to attract qualified caregivers.
Participate in interviewing and selection processes.
Build relationships with community organizations, schools, and workforce development programs.
Promote employee engagement and positive workplace culture.
Support employee onboarding and orientation activities.
Assist with employee recognition and retention initiatives.
Collaborate with Scheduling and HR departments to ensure adequate staffing levels.
Monitor workforce needs based on branch growth.
Serve as the primary representative of Ideal Home Health Agency in the Erie market.
Develop relationships with community leaders and healthcare stakeholders.
Promote agency services throughout the region.
Address client and referral source concerns promptly and professionally.
Promote exceptional customer service for clients, families, and referral partners.
Monitor branch revenue, expenses, and profitability.
Assist with budgeting and financial planning activities.
Identify opportunities to improve operational efficiency and financial performance.
Participate in branch profit-sharing incentives based on established performance goals.
Contribute directly to branch revenue growth and profitability initiatives.