Director of Operations & Growth

Trivium•Lebanon, PA

9d•Remote

About The Position

We are not hiring someone to keep the trains running. We have people for that. We are hiring the person who decides which trains we should be running at all — and then builds the track. The company helps consumer brands win on Amazon. We're growing, we're launching new offers, and we're at the point where the ceiling isn't demand — it's infrastructure. Our CEO has more good ideas than there are hours to execute them. This role exists to close that gap. If your instinct when handed a messy problem is to disappear for two days, research it properly, and come back with three options and a recommendation — keep reading. If your instinct is to ask what the priority is, this isn't your role.

Requirements

Senior operations work involving building, not just maintaining
Experience creating workflows, processes, automations, and systems that outlasted you
Daily use and building with AI (agents, automations, workflows)
Experience from a digital marketing or agency environment
Experience within the operations of a services business that had to grow
Ability to think strategically without being asked
Ability to research problems independently and return with multiple well-reasoned options
Resourcefulness in execution; ability to find the right freelancer, tool, or agency when something is outside your skill set, brief them properly, and hold them to the outcome

Nice To Haves

Amazon marketplace or e-commerce experience
Client success or account management background
Paid media, funnels, or email sequences (Meta, Google, Klaviyo)
CRM ownership (HubSpot, Salesforce, GoHighLevel)
Experience building and leading a small team or contractor bench

Responsibilities

Build and run the engine that brings Amazon brands to us— outbound, partnerships, referrals, whatever proves out
Test acquisition channels, measure honestly, kill what doesn't work
Own the pipeline from first touch through signed client
Design the operating system of the business: workflows, SOPs, dashboards, handoffs
Build AI-powered automations that replace manual work — not pilots, production systems people actually use
Choose the stack, implement it, get the team to adopt it
Test new channels and formats; source, brief, and manage vendors and freelancers
Turn CEO ideas into scoped, resourced, launched campaigns
Report on what moved the number and what didn't
Grow the company's presence and the CEO's personal brand across the channels that matter for an Amazon audience
Build the content and distribution systems that make visibility repeatable, not sporadic