Director of Golf

Troon•Bend, OR

11d•Onsite

About The Position

The Director of Golf oversees and maintains all facets of the golf operation and is responsible for day-to-day operations. The role provides professional support, direction, management, training, and leadership to golf staff; promotes and nurtures customer relations; and enhances the quality of the golf experience. The Director oversees tournaments, rules, tee sheet management, merchandise inventory, range and player services, the cart fleet, golf programming, and instruction. The role assists with developing and tracking the budget and business plan, controlling expenses in relation to revenues, monitoring business forecasts, and planning staffing, productivity, costs, and other expenses. It creates a customer-service-oriented atmosphere, ensures high service standards, and works closely with the Superintendent and Food and Beverage Manager to maintain timely communication and effective working relationships. The Director prepares schedules, assigns responsibilities, manages payroll tasks and staff hours, and leads, trains, and develops golf associates. The role provides instruction through lessons and clinics, oversees hiring and performance management, resolves complaints and problems, collects guest and potential-customer data using club processes, and maintains safe work practices and excellent guest service. The position also requires regular and reliable attendance and may include other duties as required.

Requirements

Bachelor’s degree from a four-year college or university, or three to five years of related experience and/or training, or an equivalent combination of education and experience.
Class A member of the PGA or LPGA.
Ability to read and speak English to perform job duties and communicate with English-speaking customers or coworkers.
Knowledge of Microsoft Office applications.
Experience with a computerized POS and tee time system.

Responsibilities

Oversee golf operations, including tournaments, rules, tee sheet management, merchandise inventory, range and player service operations, cart fleet, golf programming, and instruction.
Assist in developing and tracking the budget and business plan, and help control expenses in relation to revenues.
Promote a customer-service-oriented atmosphere that meets members’ needs and promotes the game of golf.
Ensure associates provide a high level of customer service and implement service practices that achieve guest satisfaction.
Work daily with the Superintendent and Food and Beverage Manager to ensure timely communication and a good working relationship.
Prepare work schedules and assign associates areas of responsibility.
Collect data on golfing guests and potential customers using club-defined data collection processes.
Perform scheduled payroll tasks, make adjustments before submitting payroll, and monitor hours to maximize productivity and minimize overtime.
Provide leadership and vision to golf staff, develop associates, and prepare them for career advancement.
Provide golf instruction through lessons and clinics to members and guests.
Interview, hire, train, plan, assign, and direct work; evaluate performance; reward and discipline associates; address complaints; and resolve problems.
Manage department personnel, which may include Assistant and Associate Golf Professionals, Teaching Professionals, a Tournament Coordinator, and Guest Services Attendants.
Provide effective orientation and training to new associates and develop ongoing training programs.
Monitor business-volume forecasts and plan for manpower, productivity, costs, and other expenses.
Incorporate safe work practices and maintain regular and reliable attendance.
Perform other duties as required.