Director of Golf
About The Position
The Director of Golf oversees and maintains all facets of the golf operation, providing professional support, direction, management, training, and leadership to golf staff. The role promotes customer relations and enhances the quality of the golf experience, with responsibility for day-to-day golf operations at Broken Top Club, a private club in Bend, Oregon. The Director oversees tournaments, rules, tee sheet management, merchandise inventory, range and player services, the cart fleet, golf programming, and instruction. The position assists with developing and tracking the budget and business plan, controlling expenses in relation to revenues, and planning staffing and costs based on business forecasts. The Director creates a customer-service-oriented atmosphere, works closely with the Superintendent and Food and Beverage Manager, schedules and assigns associates, and manages staff hiring, training, performance, and workplace issues. The role also provides golf lessons and clinics, supports guest data collection, performs payroll tasks, and incorporates safe work practices.
Requirements
- Bachelor’s degree from a four-year college or university, or three to five years of related experience and/or training, or an equivalent combination of education and experience.
- Class A member of the PGA or LPGA.
- Ability to read and speak English to perform job duties and communicate with customers and coworkers.
- Knowledge of Microsoft Office applications.
- Experience with computerized POS and tee-time systems.
Responsibilities
- Oversee golf operations, including tournaments, rules, tee sheet management, merchandise inventory, range and player services, cart fleet, golf programming, and instruction.
- Assist in developing and tracking the budget and business plan, and help control expenses in relation to revenues.
- Promote a customer-service-oriented atmosphere that meets members’ needs and ensure associates provide a high level of service.
- Work closely with the Superintendent and Food and Beverage Manager to maintain timely communication and effective working relationships.
- Prepare work schedules and assign associates areas of responsibility.
- Capture and collect data about golfing guests and potential customers using club-defined processes.
- Perform scheduled payroll tasks, make adjustments before submission, and monitor hours to maximize productivity and minimize overtime.
- Provide leadership and vision to golf staff, develop employees, and prepare them for career advancement.
- Provide golf instruction through lessons and clinics to members and guests.
- Interview, hire, train, plan, assign, and direct work; evaluate performance; reward and discipline associates; and address complaints and resolve problems.
- Manage department members, which may include Assistant and Associate Golf Professionals, Teaching Professionals, a Tournament Coordinator, and Guest Services Attendants.
- Ensure each new associate receives effective orientation and training, and develop ongoing training programs.
- Monitor business-volume forecasts and plan staffing, productivity, costs, and other expenses accordingly.
- Implement and maintain excellent service to achieve guest satisfaction.
- Incorporate safe work practices into job performance.
- Maintain regular and reliable attendance.
- Perform other duties as required.
Benefits
- Year-end bonus potential
- Education and dues allowance
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What This Job Offers
Job Type
Full-time
Career Level
Director
