Director of Golf Operations, Towson, Maryland

Baltimore County Revenue Authority•Towson, MD

About The Position

Baltimore County Revenue Authority (BCRA) is seeking an experienced golf industry professional to provide strategic and operational leadership for its golf operations across five courses at four facilities. The portfolio includes golf operations, food and beverage, instructional programming, player development, club fitting, tournaments, merchandising, marketing, and customer experience. The Director will lead a highly visible, hands-on operation, balancing strategic planning with day-to-day management. The role focuses on driving revenue, developing employees, maintaining industry relationships, and delivering an outstanding experience throughout BCRA’s golf system. The position reports to the Chief Executive Officer.

Requirements

Class A PGA Membership.
At least seven years of progressively responsible golf operations management experience as a Head Golf Professional or beyond.
Demonstrated experience managing employees, budgets, revenue programs, vendors, and customer-facing operations.
Strong financial, organizational, leadership, communication, and customer service skills.
Ability to pass a pre-employment physical and drug screen.

Nice To Haves

Multi-facility golf management experience is strongly preferred.
Bachelor’s degree preferred.

Responsibilities

Provide leadership and oversight for golf operations across all BCRA golf facilities.
Direct and develop Head Golf Professionals, managers, and golf operations staff.
Establish consistent operating standards, policies, pricing, programs, and customer service expectations.
Develop and manage annual operating budgets, revenue projections, capital needs, and financial performance.
Monitor rounds, revenue, expenses, utilization, and other key performance indicators.
Manage major vendor relationships, contracts, technology platforms, and golf-related service agreements.
Oversee golf rates, pass programs, promotions, instructional pricing, and other revenue-generating programs.
Provide oversight of food and beverage operations, tournaments, outings, leagues, instruction, player development, and club fitting.
Lead system-wide marketing initiatives, website content, digital communications, promotions, and online reputation management.
Oversee junior golf programs, Youth on Course, and partnerships with Baltimore County Public Schools and other community organizations.
Ensure required licenses, permits, certifications, and operational requirements are maintained.
Recruit, coach, counsel, evaluate, and develop employees in partnership with Human Resources.
Conduct regular facility visits to evaluate operations, customer service, staffing, and performance.
Prepare reports and presentations for executive leadership and the BCRA Board of Directors.
Represent BCRA with the PGA, golf industry organizations, vendors, community partners, and the public.