Director of Global Service Training & Enablement

Burke Porter, an Ascential Technologies Brand•,

13d

About The Position

The Global Ascential Academy Lead develops, commercializes, and scales Ascential Care’s global training ecosystem for internal employees and customers. This strategic leadership role owns the end-to-end lifecycle of training programs, including curriculum development, digital learning platforms, certification programs, performance measurement, and continuous improvement. It serves as a central liaison between Service, Sales, Product, Engineering, and Digital teams to ensure training supports technician capability, operational excellence, customer success, service revenue growth, and recurring revenue opportunities. The role transforms training from a support function into a scalable, revenue-generating business offering while maintaining global consistency and regional adaptability. The role develops and executes the global Ascential Academy roadmap, establishes learning architectures and certification frameworks, and leads the design and delivery of global training programs. It oversees the learning technology ecosystem, including LMS administration and integrations, and advances digital, AI-enabled, multilingual, video-based, and on-demand learning. It also establishes performance measures and governance standards, evaluates training impact and return on investment, and presents results and improvement plans to executive leadership.

Requirements

Bachelor's degree in Engineering, Business, Learning & Development, Organizational Development, or a related field.
At least 7 years of experience in technical training, service operations, learning and development, program management, or a related discipline.
Demonstrated experience developing and implementing large-scale training programs in a technical or industrial environment.
Strong business acumen and ability to connect training initiatives to operational performance and revenue growth.
Experience managing cross-functional projects involving multiple stakeholders and global teams.
Strong analytical skills and experience measuring program effectiveness through KPIs, dashboards, and business metrics.
Excellent communication, presentation, and stakeholder management skills.
Ability to translate complex technical concepts into scalable and engaging learning solutions.

Nice To Haves

Master's degree in a related field.
Experience in automation, industrial equipment, manufacturing, or technical service industries.
Experience commercializing training, service offerings, or subscription-based business models.
Knowledge of Learning Management Systems (LMS), digital learning platforms, and learning technologies.
Familiarity with CRM platforms, business intelligence tools, and data-driven decision-making processes.
Experience implementing AI-enabled learning, knowledge management, or content automation solutions.
Experience leading global learning organizations or enterprise-wide capability development initiatives.

Responsibilities

Develop, package, and position training offerings as commercial products and services.
Create and manage certification programs, learning pathways, and subscription-based training models.
Integrate training solutions into service contracts, aftermarket offerings, and customer lifecycle programs.
Partner with Sales and leadership teams on pricing strategies, value propositions, and bundled service offerings.
Drive customer adoption of training as a standard component of the Ascential Care value proposition and identify opportunities for recurring training revenue.
Develop and execute the global Ascential Academy roadmap aligned with Ascential Care strategic objectives.
Establish standardized learning architectures, certification frameworks, and role-based development pathways for technicians, service leaders, customers, and other stakeholders.
Prioritize training investments based on business impact, workforce development needs, revenue opportunities, and performance data.
Maintain global consistency in training standards while accommodating regional requirements and flexibility.
Evaluate and continuously improve the Academy portfolio based on business outcomes and customer feedback.
Lead the design, development, deployment, and maintenance of global training programs.
Oversee instructional content creation in collaboration with subject matter experts and technical teams.
Manage Learning Management System deployment, administration, and optimization.
Coordinate pilot programs, train-the-trainer initiatives, and large-scale rollouts.
Collaborate with Service, Engineering, Product Management, Regional Leadership, and external partners to deliver learning solutions.
Ensure training materials remain current, accurate, and aligned with evolving technologies and products.
Own and enhance the organization's learning technology ecosystem, including governance and best practices for LMS architecture, content management, and user experience.
Drive integration of learning platforms with business systems, including CRM and service management tools.
Lead adoption of AI-enabled learning technologies and knowledge management solutions.
Implement automated processes for content development, certification management, learning recommendations, and learner engagement.
Expand video-based, multilingual, and on-demand learning resources for a global audience.
Establish and monitor KPIs and objectives linked to business outcomes.
Measure and report training impact on service revenue, technician productivity, certification compliance, customer satisfaction, and operational performance.
Develop dashboards and reporting tools using LMS, CRM, and business intelligence data.
Evaluate training ROI and recommend future investments and resource allocation.
Present performance results, strategic initiatives, and improvement plans to executive leadership.
Establish global standards for instructional design, certification requirements, training quality, and content governance.
Develop content review, approval, maintenance, and audit-readiness processes.
Create governance models that support regional ownership while maintaining enterprise consistency.
Ensure learning assets are scalable, reusable, and aligned with organizational standards.
Promote continuous learning, capability development, and knowledge sharing across the organization.