Director of Front Office

Marriott•Dana Point, CA

7h•Onsite

About The Position

Join our team as Director of the Front Office! You’ll lead and energize the entire Front Office team to create memorable guest experiences and keep the hotel running smoothly. With a sharp eye on both stellar service and smart finances, you'll support guest loyalty efforts and lend your expertise to room operations and reporting whenever needed.

Requirements

At least 6 years progressive experience in front desk leadership; or a 4-year college degree and at least 4 to 5 years of related experience; or a 2-year college degree and at least 5 to 6 years of related experience.
Excellent communication, problem-solving, and multitasking skills, with the ability to meet deadlines and manage complex issues.
Proficient with Windows Operating Systems and capable of analyzing and using financial and data information.

Nice To Haves

Specific brand experience/OnQ [PMS – property management] Certification (as defined by property), 500+ room experience, and/or previous director level experience preferred.

Responsibilities

Directs all things Front Office, from guest check-in/check-out wizardry to managing room inventory, upholding brand standards, and ensuring profitability through smart budgeting and policy enforcement.
Coaches, motivates, and grows the Front Office crew with supervision, counseling, evaluations, and recognition—plus recruits, interviews, and trains new stars!
Monitors guest service trends, addresses issues with a smile, and resolves concerns to keep guests raving about their stay.
Launches creative marketing and up-selling strategies to fill rooms and boost revenue, while keeping the team up-to-date on all hotel happenings and promotions.
Stays emergency-ready with certifications, leads daily reporting and decision-making, participates in Manager on Duty shifts, and steps up for any project or challenge thrown their way.