Director of Front Office

Montage International•New York, NY

22h•Onsite

About The Position

At Pendry, it’s all because of YOU! Director of Front Office at Pendry Manhattan West. Imagine turning your passion and talent into a fulfilling career in a beautiful workplace where you can learn, grow, and have fun. At Pendry, success is attributed to its associates, who are seen as passionate creators of authentic, personalized experiences. Associates are empowered to think creatively, discover career growth opportunities, and have fun while crafting lasting, cherished moments for guests. Working at Pendry is more than a job; it’s a way of life. The ideal candidate has a passion for Front Office operations and is exceptional at leading a team. They are passionate about providing exceptional service and creating memorable experiences, open to learning, developing, and growing personally, and helping others do the same. Trustworthiness and integrity are key qualities. Montage International is committed to delivering extraordinary, personalized, and authentic experiences by empowering associates to think creatively, grow their talents, have fun, and follow their passion in creating memorable moments for guests. Opportunities for career growth are bountiful, and training programs are open to those seeking advancement, encouraging continuous learning and growth.

Requirements

A minimum of three to five years of previous hotel management experience required
Excellent verbal and written communication skills
Ability to prepare and analyze data
Must have intermediate skills with Microsoft Office products (Word, Excel, and Outlook)
Ability to work a flexible schedule

Nice To Haves

Luxury experience strongly preferred

Responsibilities

Create, implement and execute department training, recruiting and innovative pre-shift meetings
Manage associate engagement, scheduling, payroll, performance management, and monthly department meetings
Review daily financial and labor reports, adjusting the operation as needed to achieve annual budget and forecasts
Oversee the arrival and departure experience, ensuring guests expectations are exceeded at all times
Lead by example; support the department operation and provide direct service to guests as needed
Deliver on guests’ expectations and have the desire to create WOW moments
Perform additional duties as assigned that may be outside the scope of duties, based on business needs