Director Of Front Office
About The Position
Canopy by Hilton's culture, "Positively Yours," emphasizes positive interactions with guests, partners, and neighbors, centered around the Positive Stay Promise. The beautiful new Canopy Jersey City Arts District is seeking a Lead Welcome Enthusiast, also known as the Director of Front Office. This role directly supervises all front office personnel, ensuring proper completion of duties, and directs and coordinates activities across the front desk, reservations, guest services, and telephone areas. The Director is also responsible for preparing monthly reports and budgets for the front office department.
Requirements
- Minimum two-year college degree
- Must be able to read, speak, write, and understand the primary language used in the workplace
- Minimum of three years of hotel front desk supervisory experience
- Experience handling cash, accounting procedures, and general administrative tasks
Nice To Haves
- Hilton Property experienced preferred
Responsibilities
- Trains, cross-trains and retrains all front office personnel
- Participates in the selection of front office personnel
- Schedules the front office staff
- Supervises workload during shifts
- Evaluates the job performance of each front-office employee
- Maintains working relationships and communicates with all departments
- Maintains master key control
- Verifies that accurate room status information is maintained and properly communicated
- Resolves guest problems quickly, efficiently, and courteously
- Updates group information
- Maintains, monitors, and prepares group requirements
- Relays information to appropriate personnel
- Reviews and completes credit limit report
- Works within the allocated budget for the front office
- Receives information from the previous shift manager and passes on pertinent details to the oncoming manager
- Checks cashiers in and out and verifies banks and deposits at the end of each shift
- Enforces all cash handling, check-cashing, and credit policies
- Conducts Monthly scheduled meetings of front office personnel
- Always wears the proper uniform
- Requires all front office employees to always wear proper uniforms
- Upholds the hotel's commitment to hospitality
- Prepare performance reports related to the front office
- Maximize room revenue and occupancy by reviewing status daily
- Analyze rate variance, monitor credit report, and maintain close observation of daily house count
- Monitor selling status of house daily. i.e., flash report, allowance etc.
- Monitor high-balance guests and take appropriate action
- Ensure implementation of all hotel policies and house rules
- Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes
- Prepare revenue and occupancy forecasting
- Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner
- Ensure that employees are always, attentive, friendly, helpful, and courteous to all guest managers and other employees
- Monitor all VIP’s special guests and requests
- Maintain required pars of all front office and stationery supplies
- Review daily front office work and activity reports generated by Night Audit
- Review the Front office logbook and Guest feedback forms daily
- Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports, and tracking logs
- Perform other duties as requested by management
- Maintaining brand standards and scores
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
Associate degree
