Director of Front Office

Loews Hotels & Co•Nashville, TN

22h

About The Position

Immerse yourself in old and new Nashville at Loews Vanderbilt Hotel - your stage for exploring the vibrant city we call home. Located minutes away from some of the city’s most renowned attractions, Nashville is never short on things to see and do. Welcome to our kind of Southern Hospitality. Who We Are : Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. and Canada. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us. What We’re Looking For : A dynamic and service-driven Director of Front Office who will lead the heartbeat of guest interactions at Loews Hotels. As the face of our property, you’ll orchestrate seamless arrivals, departures, and personalized experiences that set the tone for unforgettable stays. This role demands a strategic leader who thrives in a fast-paced environment, balancing operational excellence with genuine hospitality to ensure every guest feels valued and cared for. Who You Are : Inspirational Leader : You motivate and empower your team, fostering a culture of collaboration, accountability, and pride in service. Guest Experience Champion : You anticipate needs and deliver personalized solutions that exceed expectations. Clear Communicator : You engage with guests, team members, and stakeholders with confidence and professionalism. Decisive Problem Solver : You remain calm under pressure, making sound decisions that protect both guest satisfaction and operational integrity. Organized Multitasker : You manage competing priorities with precision, ensuring smooth operations and exceptional service delivery.

Requirements

Bachelor's degree or relevant work experience .
Minimum of four (4) years guest service experience in hotel  hospitality .
Minimum four (4) years Front Office or guest services leadership experience required.
E xperience with previous Property Management System, preferred Opera System.
Knowledge of budgeting, forecasting, and financial analysis in a hotel setting.
Ability to stand for long periods of time .
Ability to work weekends, evening , holidays as necessary/

Nice To Haves

E xperience with previous Property Management System, preferred Opera System.

Responsibilities

Oversee daily operations of Front Office, Concierge, Bell, and related guest service departments, ensuring flawless execution and adherence to Loews standards.
Lead and develop a high-performing team through coaching, mentoring, and training programs that drive engagement and growth.
Manage payroll processes, scheduling, timecard edits, and approvals for assigned team members.
Monitor guest feedback and implement strategies to enhance satisfaction and loyalty.
Coordinate room allocations and collaborate with Housekeeping to meet guest preferences.
Maintain accurate financial records, conduct audits, and prepare performance reports for leadership.
Partner with other departments to promote hotel services and optimize operational efficiency.
Respond to emergencies with professionalism, prioritizing safety and security.
Demonstrate regular and reliable attendance.
Other duties as assigned.

Benefits

This position is bonus eligible
Competitive health & wellness benefits, 401(k) & company match
Paid Sick Days, Holidays and Vacation after 6 months of employment, Paid Bereavement
Pet Insurance and Paid Pet Bereavement
Training & Development opportunities, career growth
Tuition Reimbursement
Free onsite parking and discounted bus passes
Complimentary meals
Community volunteer opportunities
Team Member Hotel Rates, other discounts, perks and more