Director of First Impressions

Bluegrass Land Title, LLC • Ashland, KY

18d • Onsite

About The Position

Bluegrass Land Title, LLC is looking for a Director of First Impressions. This position serves as a hybrid between an Executive Assistant and Receptionist. For reception duties, the role involves greeting customers in person and by phone, routing them to the correct individuals, welcoming guests for closings, directing them to closing rooms, and ensuring closing rooms are cleaned and stocked with hospitality items. The Director of First Impressions will also collaborate with the Director of Operations to maintain and distribute an up-to-date contact list for all company locations. In terms of Executive Assistant responsibilities, the role supports the Operations team in ensuring smooth internal document workflow and provides support to the Managing Partners and the entire management team by preparing correspondence, maintaining spreadsheets, and communicating with internal and external parties as requested.

Requirements

• A high school diploma or GED is required for this role.
• Previous experience in a front-facing customer service role is required.
• Top notch customer service skills - in both written and verbal delivery - are required.
• Solid technical skills involving basic computer utilization, software packages (specifically Word, Excel, Powerpoint and Outlook) and standard office equipment (printers, scanners, copiers,etc) is required.

Nice To Haves

• Previous experience as an Administrative Assistant, Executive Assistant or other role where providing administrative support to augment the effectiveness of a member (or members) of an employer's management team was a key component of your role with them is strongly preferred.

Responsibilities

• Greet "in-person" customers and provide the maximum level of personal attention so as to provide top notch customer service experience.
• Efficiently and effectively answer incoming calls and ensure that they are routed to the correct person who can best assist with the caller's needs.
• Process, scan and/or file any paperwork necessary as directed.
• Ensure that incoming mail is properly sorted and delivered to the appropriate party.
• Collect outgoing mail and utilize the most appropriate delivery method to ensure prompt delivery.
• Maintain the reception area. Frequently verify current levels of stock of snacks, beverages and BLT marketing materials are maintained and order additional items as necessary. Check current display stock of business cards for presentment to guests.
• Prepare and maintain Word and Excel documents as required by the management team.
• Perform any other duties as may be assigned from time to time to ensure maximum customer satisfaction.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees