Director of First Impressions

Bluegrass Land Title, LLC • Hurricane, WV

3d • $19 - $24

About The Position

Bluegrass Land Title, LLC is hiring a Director of First Impressions, a role that combines reception and executive assistant responsibilities. The position welcomes customers in person and by phone, directs them to the appropriate people, and helps ensure that closing guests are welcomed and guided to their rooms. It also maintains closing rooms and hospitality supplies, supports accurate employee contact information across company locations, and helps route internal documents efficiently. The role provides administrative support to the Managing Partners and management team, including preparing correspondence, maintaining spreadsheets, and communicating with internal and external contacts as requested.

Requirements

• High school diploma or GED.
• Previous experience in a front-facing customer service role.
• Strong customer service skills in written and verbal communication.
• Solid technical skills, including basic computer use, software packages, and standard office equipment.
• Experience using Word, Excel, PowerPoint, and Outlook.
• Ability to use standard office equipment, including printers, scanners, and copiers.

Nice To Haves

• Previous experience as an Administrative Assistant, Executive Assistant, or in another role providing administrative support to management.

Responsibilities

• Greet in-person customers and provide attentive customer service.
• Answer incoming calls and route them to the person best able to assist the caller.
• Welcome guests arriving for closings and direct them to the appropriate closing room.
• Clean closing rooms after each closing and prepare them for subsequent guests.
• Keep guest hospitality items, including food, beverages, and BLT pens, stocked and ready.
• Work with the Director of Operations to maintain current employee contact lists and phone numbers at all company locations and make the information available on the company intranet.
• Work with the Operations team to support smooth internal document workflows and route documents to end users effectively.
• Provide support to the Managing Partners and management team by preparing correspondence, maintaining spreadsheets, and communicating with others as requested.
• Process, scan, and file paperwork as directed.
• Sort incoming mail and deliver it to the appropriate party.
• Collect outgoing mail and select an appropriate delivery method for prompt delivery.
• Maintain the reception area and check and replenish snacks, beverages, and BLT marketing materials as needed.
• Check display stock of business cards for guests.
• Prepare and maintain Word and Excel documents as required by the management team.
• Perform other duties as assigned to support customer satisfaction.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED