Director of First Impressions

Bluegrass Land Title•Hurricane, WV

About The Position

Bluegrass Land Title, LLC is hiring a Director of First Impressions for a role that combines reception and executive assistant responsibilities. The position greets customers in person and by phone, directs them to the appropriate team members, and welcomes visitors attending closings. It also helps ensure closing rooms are clean and prepared, and that hospitality supplies are stocked. Working with the Director of Operations, the role maintains up-to-date employee contact lists for company locations and makes them available on the company intranet. The position also supports internal document workflows and provides administrative support to the Managing Partners and management team, including preparing correspondence, maintaining spreadsheets, and communicating with internal and external contacts as requested.

Requirements

High school diploma or GED.
Previous experience in a front-facing customer service role.
Strong written and verbal customer service skills.
Technical skills using basic computers, Microsoft Word, Excel, PowerPoint, and Outlook, as well as standard office equipment such as printers, scanners, and copiers.

Nice To Haves

Previous experience as an Administrative Assistant, Executive Assistant, or in another role providing administrative support to members of an employer's management team.

Responsibilities

Greet in-person customers and provide attentive customer service.
Answer incoming calls and route callers to the appropriate person.
Welcome guests attending closings and direct them to the appropriate closing room.
Clean closing rooms after closings and prepare them for the next guests.
Ensure food, beverages, pens, and other guest hospitality supplies are stocked.
Work with the Director of Operations to maintain current employee contact lists for all company locations and make the information available on the company intranet.
Support the Operations team by helping internal document workflows run smoothly and routing documents to end users effectively.
Process, scan, and file paperwork as directed.
Sort incoming mail and deliver it to the appropriate recipients.
Collect outgoing mail and select an appropriate delivery method for prompt delivery.
Maintain the reception area.
Monitor stocks of snacks, beverages, and marketing materials and order additional items as needed.
Check the display stock of business cards for guests.
Prepare and maintain Word and Excel documents as required by the management team.
Provide support services to the Managing Partners and management team, including preparing correspondence, maintaining spreadsheets, and communicating with internal and external contacts as requested.
Perform other duties as assigned to ensure customer satisfaction.