Director of First Impressions (Office Manager)

Compass Retirement Solutions • Creve Coeur, MO

2d • Onsite

About The Position

The Director of First Impressions (Office Manager) creates a welcoming, professional environment for clients, prospects, guests, and vendors at Compass Retirement Solutions. As the primary onsite point of contact, this detail-oriented and adaptable role maintains smooth front-office operations while supporting administrative, workplace, event, and client-service needs in a fast-paced setting.

The position owns daily office readiness and organization, coordinates vendors and facility requests, and manages the collection and routing of office-related invoices and receipts through the approved Finance process. It coordinates onsite events and client-facing logistics, supports physical-office needs such as paperwork and signing, and leads assigned office projects. The role coordinates financial documentation but does not own accounting, approvals, payroll, reconciliation, forecasting, or financial analysis.

Responsibilities

• Serve as the primary onsite contact for clients, prospects, visitors, and vendors.
• Maintain a professional, welcoming, and organized front-office experience.
• Support onsite client visits, document signing, meeting-room readiness, and hospitality.
• Manage daily office readiness, including supplies, common areas, kitchen, meeting rooms, storage, signage, furniture, and general workplace needs.
• Coordinate building-related requests and support the operational needs of the new office or building.
• Track office issues through completion and escalate them when needed.
• Coordinate cleaning, maintenance, deliveries, shredding, supplies, repair services, and other onsite vendors.
• Maintain vendor contacts, schedules, service documentation, and onsite access, and follow through on requests until resolved.
• Receive, organize, and maintain office-related invoices and receipts; confirm supporting documentation is complete and route items through the approved Finance process.
• Follow up on missing invoice or receipt documentation and maintain organized records for Finance/Financially Smart.
• Coordinate office events, client appreciation activities, celebrations, pie days, shred days, holiday activities, and similar onsite initiatives.
• Manage event vendors, food, materials, setup, logistics, and onsite execution; coordinate shared support with Marketing, Operations, or other teams.
• Coordinate client onboarding gifts and physical materials.
• Support onsite paperwork, signing requests, and other physical-office needs that cannot be handled virtually; route broader service requests to the appropriate Client Service or Operations owner.
• Own assigned onsite projects, such as office moves, organization, storage, furniture, painting, signage, and workspace setup.
• Create simple checklists or processes for recurring office activities when needed.
• Identify practical improvements to office efficiency and execution.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed