Director of Field Operations

Metro Plumbing and HVAC • Chattanooga, TN

11h • Hybrid

About The Position

We are looking for a Director of Field Operations to help bring structure, accountability, and profitability to a rapidly growing home services business. This role partners closely with executive leadership to ensure strong revenue growth is supported by disciplined operations, efficient processes, and high-performing teams.

Requirements

• Proven leadership experience in home services, field operations, or similar industries
• Strong operational and financial acumen (P&L experience preferred)
• Data-driven mindset with experience using systems like Service Titan and Excel
• Hands-on leader who is comfortable in both the office and the field
• Strong communication skills with the ability to lead with clarity and accountability

Nice To Haves

• Ability to balance big-picture strategy with day-to-day execution
• Comfortable working in a fast-paced, high-growth environment
• Strong problem-solving skills and an ownership mindset
• Focus on both results and people

Responsibilities

• Oversee daily operations for a $25–30M service business
• Partner with Sales leadership to ensure revenue converts to profit
• Improve processes, routing efficiency, and service delivery
• Drive consistency, accountability, and operational excellence
• Coach and support frontline leaders and technicians
• Build team engagement and alignment with company goals
• Maintain a strong culture during rapid growth
• Help employees grow and succeed within the organization
• Use data to identify opportunities and improve results
• Analyze KPIs, conversion rates, and operational metrics
• Provide clear, actionable insights to leadership
• Prepare the business for multi-location expansion

Benefits

• Competitive, top-of-market compensation
• Opportunity to make a direct impact on a growing organization
• Clear path to General Management and multi-location leadership roles
• Be part of a high-performance team with a strong, values-driven culture
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed