Director of Field Operations

Renewal•Tampa, FL

1d•Onsite

About The Position

Renewal by Andersen is a High-End Window and Door Replacement Company � the Elite Product in the Industry. We offer our customers a signature service experience unlike any other. Because our product is top of the line, our customers have high expectations that we must meet or exceed. Our goal is to delight our customers throughout the process and every member of our team should strive to do their best to provide this type of experience for our homeowners. The Director of Field Operations is responsible for leading all field operations to ensure operational excellence and a world-class homeowner experience. This role oversees field operational leaders and drives performance across culture, revenue, profitability, and customer experience.

Requirements

Bachelor�s Degree in Business Administration or Related Field
At least 5yrs of Senior Leadership Experience in Operational/Field Management
Prior Experience within the Construction, Home Improvement, or Installation Industry
Proficiency in Microsoft Office: Excel, Outlook, Teams, & Word
Strong understanding of installation processes, job sequencing, and field logistics
Excellent written and verbal communication skills
Strong problem-solving and decision-making skills
Ability to work independently and collaboratively in a fast-paced environment
Time management and organizational skills with the ability to manage multiple assignments simultaneously
Must be willing to undergo a criminal background check

Responsibilities

Lead, develop, and coach field operations leaders and their teams to strengthen culture, improve efficiency, and deliver top-tier customer experience while meeting profitability goals.
Design, implement, and continuously improve lean operational processes, ensuring consistent back-of-house best practices across established and emerging markets.
Oversee installation and service operations, ensuring adherence to installation standards, high levels of HOS performance, and consistency across all teams.
Optimize installation process management, focusing on efficiency, reducing remakes, increasing first-time-through success, and improving overall productivity.
Manage logistics operations, including shipping, receiving, and purchasing for both Renewal by Andersen products and locally sourced materials.
Serve as a key member of the company�s leadership team, contributing to annual operating plans, strategic initiatives, and overall organizational leadership.
Oversee accounts receivable and payable, ensuring timely processing of payments, subcontractor compensation, job close-outs, and manual check requests.
Lead compliance and safety initiatives, including permitting, environmental reporting, and the company�s safety program.
Collaborate closely with internal operations, corporate partners, and the broader Renewal by Andersen network to deliver a world-class experience for both customers and employees.
Provide leadership support across additional markets when needed, demonstrating flexibility and commitment to the broader success of the business.
Ensure installation managers and their teams meet performance expectations, including capacity planning, operational execution, and profitability targets.