Director of Field HR

Fleet Farm Careers•Appleton, WI

22h•Hybrid

About The Position

Fleet Farm is transforming the HR service delivery model with a clear vision: to create a faster, more consistent, proactive, and Team Member-focused HR experience while building a culture where strong performance, talent development, and leadership accountability become competitive advantages for Fleet Farm. The Director of Field HR will be at the center of that transformation, leading our Field HR organization and partnering closely with Operations leadership and HR Centers of Excellence to strengthen the Team Member experience across Fleet Farm. Our Field HR Model Lead the continued transformation of Fleet Farm's Field HR service delivery model. You will establish clearer expectations, stronger operating rhythms, measurable service standards, and greater accountability for how HR supports our stores and Team Members. A key priority will be shifting Field HR toward an increasingly proactive, data-driven, and strategy driver. Elevate the Team Member Experience Help us rethink how Team Members and leaders experience HR. You will identify opportunities to improve accessibility, responsiveness, consistency, and quality of HR support, with a particular focus on proactive talent management, identification of recurring issues, removal of unnecessary complexity, and navigating root causes rather than symptoms. Build a High-Performance Culture Partner with Operations and HR leadership to establish a stronger and more disciplined approach to performance management. You will help create the framework, routines, leadership capabilities, and accountability necessary to establish a culture where expectations are clear, performance is differentiated, and leaders actively develop their teams. Build Our Talent Pipeline Help make talent a competitive advantage for Fleet Farm. You will strengthen our approach to talent reviews, succession planning, leadership development, and identification of high-potential Team Members, creating stronger pipelines for critical field leadership roles and meaningful career opportunities for our Team Members. Strengthen Engagement & Retention Turn Team Member feedback and workforce data into action. You will use engagement results, turnover and retention trends, employee relations themes, exit insights, and other workforce analytics to identify opportunities and partner with field leaders on targeted solutions. Build a Best-in-Class Field HR Team Lead and develop a geographically dispersed Field HR organization that is known for its responsiveness, consistency, and ability to drive strategy. How We Measure Success For this role, success isn't measured by HR activity. It is measured by business and Team Member outcomes, including: HR response and issue-resolution times Team Member engagement, retention and turnover data Quality and discipline of performance management Internal talent movement and succession readiness Use of workforce data to identify and proactively address emerging issues Adoption and sustainability of Fleet Farm's evolving HR service delivery model

Requirements

8+ years of progressive Human Resources leadership experience
Significant experience supporting multi-location field operations, preferably in Retail.
Bachelor's degree in Human Resources, Business, Organizational Development, or a related field; advanced degree preferred
Demonstrated experience leading an HR transformation, service delivery redesign, or significant organizational change
Experience leading and developing geographically dispersed HR teams
Strong expertise in employee relations, talent management, performance management, workforce planning, and organizational effectiveness
Experience using workforce analytics and metrics to identify trends and drive accountability
Strong change leadership, communication, and execution capabilities
Ability and willingness to spend significant time visiting all Fleet Farm locations; expect 50% travel.

Nice To Haves

advanced degree preferred

Responsibilities

Lead the continued transformation of Fleet Farm's Field HR service delivery model.
Establish clearer expectations, stronger operating rhythms, measurable service standards, and greater accountability for how HR supports our stores and Team Members.
Shift Field HR toward an increasingly proactive, data-driven, and strategy driver.
Identify opportunities to improve accessibility, responsiveness, consistency, and quality of HR support.
Focus on proactive talent management, identification of recurring issues, removal of unnecessary complexity, and navigating root causes rather than symptoms.
Partner with Operations and HR leadership to establish a stronger and more disciplined approach to performance management.
Create the framework, routines, leadership capabilities, and accountability necessary to establish a culture where expectations are clear, performance is differentiated, and leaders actively develop their teams.
Strengthen our approach to talent reviews, succession planning, leadership development, and identification of high-potential Team Members.
Create stronger pipelines for critical field leadership roles and meaningful career opportunities for our Team Members.
Use engagement results, turnover and retention trends, employee relations themes, exit insights, and other workforce analytics to identify opportunities and partner with field leaders on targeted solutions.
Lead and develop a geographically dispersed Field HR organization that is known for its responsiveness, consistency, and ability to drive strategy.