Director of HR
About The Position
The Director of Human Resources leads the human resources function across a multi-state and cross-border commercial landscape operation, providing direction and oversight for HR programs, policies, and practices. This role partners closely with regional leadership to align HR strategy with business goals, while directly managing a team of Regional HR Generalists across the platform. The Director is responsible for building and optimizing consistent, scalable HR practices across all regions while accommodating local labor law requirements in the US and Canada. This role requires a leader who can balance strategic, company-wide initiatives with hands-on coaching of a distributed HR team, and who is comfortable in an industry characterized by seasonal staffing fluctuations, a largely field-based workforce, and a strong safety culture.
Requirements
- Excellent skills in employee relations, conflict resolution and complex investigations.
- Strong business acumen and the ability to translate HR strategy into measurable outcomes.
- Strong analytical skills with keen attention to detail.
- Process improvement mindset.
- Proficiency with HCM platformed and HR analytics/reporting.
- Interpersonal and leadership skills to deliver extraordinary experiences to employees and lead through influence.
- Current knowledge of HR, payroll, benefits, and compensation regulations, best practices, and forward-looking trends.
- Ability to succeed in a deadline driven, fast-paced environment with competing priorities.
- High degree of comfort with ambiguity.
- Bachelor’s degree in human resources, business administration or related field required; Master’s degree preferred or equivalent experience
- 8-10 years of progressive HR experience required, including at least 3 years in an HR leadership role managing multi-site/multi-state HR team.
- Prior experience managing HR compliance in the US and Canada preferred.
- Experience in commercial landscaping, construction, facilities services, or another field-based, seasonal industry strongly preferred.
- Ability and willingness to travel to branch locations as needed.
- Expect up to 25% travel.
Nice To Haves
- Master’s degree preferred or equivalent experience
- Prior experience managing HR compliance in the US and Canada preferred.
- Experience in commercial landscaping, construction, facilities services, or another field-based, seasonal industry strongly preferred.
Responsibilities
- Partner with regional and executive leadership to ensure HR strategies and initiatives support business goals.
- Serve as a trusted advisor to senior management on organization design, workforce planning and culture.
- Directly manage, coach and develop the regional HR generalists. Set clear performance expectations and metric. Conduct regular one-on-ones and performance reviews.
- Build a cohesive HR team that operates consistently and equitably while remaining responsive to regional needs.
- Identify training and development opportunities to strengthen the HR Generalist capabilities in employee relations, retention, and compliance.
- Ensure HR policies, employment practices, and documentation comply with applicable federal, state, and provincial employment laws, including US federal las (FLSA, FMLA, ADA, OSHA, etc.) and Ontario’s Employment Standards Act, Human Rights Code, and Occupational Health and Safety Act.
- Stay current on regulatory changes across all geographies.
- Provide guidance to HR generalist on complex investigations, disciplinary actions, terminations and lawsuits. Reinforce consistent employee relations practices.
- Champion initiatives that strengthen employee engagement, retention, career progression and company culture.
- Collaborate with operations leadership to reinforce a strong safety culture including coordination of return to work programs, reporting, and policy adherence.
- Provide leadership on KPIs like turnover, retention, staffing models, headcount, and other key workforce indicators.
- Advance a culture of data integrity and continuous improvement. Leverage technology and automation to reduce redundancy and improve accuracy.
- Follow all company policies and procedures.
- Perform any other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Director
