Director of Field Claims - Federal Workers' Compensation

AIG Insurance • Atlanta, GA

3d • $99,000 - $151,000 • Onsite

About The Position

The Director of Field Claims leads a team of Claims Examiners on the Federal Workers’ Compensation Claims team and directs activities in alignment with AIG Claims, Inc.’s mission and business objectives. The role promotes a professional environment and a business culture focused on achieving results, while ensuring that claim policies, procedures, and practices are understood and administered in accordance with company and policy standards.

The director establishes and implements procedures to achieve consistent, high-quality claim outcomes and compliance with Best Claim Practices and Claim Handling Guidelines. The position oversees claim reserving, payments, legal and allocated expenses, and recoveries through open- and closed-file reviews and other review processes. It also ensures that the assigned team completes and manages high-quality Claim Summary Reports to support customer service excellence.

The role is directly responsible for a people strategy that supports training, skills improvement, stronger team capabilities, and career development. The director leads the team in delivering business strategies and plans against agreed objectives and performs other duties as assigned by the office AVP and/or Workers’ Compensation senior leadership.

AIG asks team members to work primarily in the office to support in-person collaboration. The role is offered at several listed locations, each with a location-specific salary range.

Requirements

• Proven claims adjusting experience.
• Extensive leadership experience within a claim technical operation.
• In-depth understanding of Workers’ Compensation claim handling and servicing requirements.
• Leadership skills in direction setting, change management, customer focus, and talent development.
• Analytical skills, strong business acumen, and ability to work across the organization in matrix reporting relationships.
• Strong oral and written communication and interpersonal skills.
• Technical expertise in one or more claim functions.
• Career development, mentoring, and coaching skills.

Nice To Haves

• Specialist knowledge of Defense Base Act claims.

Responsibilities

• Lead a team of Claims Examiners on the Federal Workers’ Compensation Claims team.
• Direct team activities to achieve stated goals and business objectives using best practices and other acceptable means.
• Promote a professional work environment and a business culture focused on desired business results.
• Ensure claim policies, procedures, and practices are understood and administered according to company and policy standards.
• Implement procedures and shape behaviors to achieve consistent quality results and meet Best Claim Practices for customers and business partners.
• Evaluate and measure operational compliance with Claim Handling Guidelines and team goals.
• Oversee appropriate claim reserving, payments, legal and allocated expenses, and recoveries through open- and closed-file reviews and other review processes.
• Ensure high-quality Claim Summary Reports are completed and managed by the assigned team.
• Implement a people strategy supporting training, skills improvement, increased bench strength, and career pathing for the team.
• Lead the team in achieving business strategies and plans in support of agreed-upon objectives.
• Perform other duties as assigned by the office AVP and/or Workers’ Compensation senior leadership.

Benefits

• A comprehensive Total Rewards benefits package focused on health, wellbeing, financial security, and professional development.
• Continuous learning and development opportunities.
• In-person collaboration in a supportive, connected environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed