Director of Field Claims - Federal Workers' Compensation
About The Position
The Director of Field Claims leads a team of Claims Examiners on the Federal Workers’ Compensation Claims team and directs activities in line with AIG Claims, Inc.’s mission and business goals. The role provides leadership that supports a professional environment and a business culture focused on results. It ensures claims policies, procedures, and practices are understood and administered according to company and policy standards, and implements practices that promote consistent quality and customer service. The Director evaluates operational compliance with claim handling guidelines and team goals. The position oversees claim file reserves, payments, legal and allocated expenses, and recoveries through open and closed file reviews and other review processes. It also ensures high-quality Claim Summary Reports, leads training and skills-improvement initiatives, and develops team capability and career paths. The Director leads the team in executing business strategies and plans and performs other duties as assigned by office AVP and/or Workers’ Compensation senior leadership.
Requirements
- Proven claims adjusting experience.
- Extensive leadership experience within a claim technical operation.
- In-depth understanding of Workers’ Compensation claim handling and servicing requirements.
- Leadership skills in direction setting, change management, customer focus, and talent development.
- Analytical skills, strong business acumen, and the ability to work across an organization in matrix reporting relationships.
- Strong oral and written communication and interpersonal skills.
- Technical expertise in one or more claim functions.
- Career development, mentoring, and coaching skills.
Nice To Haves
- Specialist knowledge of Defense Base Act claims.
Responsibilities
- Lead a team of Claims Examiners on the Federal Workers’ Compensation Claims team.
- Direct team activities consistently with AIG Claims, Inc.’s mission and stated goals.
- Support a professional environment and a business culture focused on achieving desired results.
- Ensure claims policies, procedures, and practices are understood and administered in accordance with company and policy standards.
- Implement procedures that encourage consistent quality results and compliance with Best Claim Practices.
- Evaluate and measure operational compliance with Claim Handling Guidelines and team goals.
- Oversee claim file reserving, payments, legal and allocated expenses, and recoveries through open and closed file reviews and other review processes.
- Ensure assigned team members complete and manage high-quality Claim Summary Reports.
- Implement a people strategy that supports training and skills improvement, stronger bench strength, and career pathing.
- Lead the team in achieving business strategies and plans in support of agreed-upon objectives.
- Perform other duties as assigned by the office AVP and/or Workers’ Compensation senior leadership.
Benefits
- A comprehensive Total Rewards benefits package focused on health, wellbeing, financial security, and professional development.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
