Director of Field Claims - Federal Workers' Compensation

AIG•Boston, MA

1d•$99,000 - $150,000•Onsite

About The Position

The Director of Field Claims leads a team of Claims Examiners on the Federal Workers’ Compensation Claims team and directs activities in line with AIG Claims, Inc.’s mission, goals, and best practices. The role provides leadership that supports a professional environment and business results, and ensures claim policies, procedures, and practices are understood and administered in accordance with company and policy standards. The Director implements procedures to support consistent quality outcomes and compliance with claim handling guidelines. The position oversees claim reserving, payments, legal and allocated expenses, and recoveries through file reviews and other review processes. It also ensures high-quality Claim Summary Reports and leads training, skills improvement, and career development efforts for the assigned team. The Director guides the team in achieving business strategies and objectives and performs other duties as assigned by office AVP and/or Workers’ Compensation senior leadership.

Requirements

Proven claims adjusting experience.
Extensive leadership experience within a claim technical operation.
In-depth understanding of Workers’ Compensation claim handling and servicing requirements.
Leadership skills in direction setting, change management, customer focus, and talent development.
Analytical skills and strong business acumen, with the ability to work across an organization in matrix reporting relationships.
Strong oral and written communication and interpersonal skills.
Technical expertise in one or more claim functions.
Career development, mentoring, and coaching skills.

Nice To Haves

Specialist knowledge of Defense Base Act claims.

Responsibilities

Lead a team of Claims Examiners on the Federal Workers’ Compensation Claims team.
Direct team activities to achieve stated goals and support AIG Claims, Inc.’s mission.
Promote a professional environment and a business culture focused on desired results.
Ensure claim policies, procedures, and practices are understood and administered in accordance with company and policy standards.
Implement procedures that promote consistent quality results and adherence to Best Claim Practices.
Evaluate operational compliance with Claim Handling Guidelines and team goals.
Oversee appropriate claim file reserving, claim payments, legal and allocated expenses, and recoveries through open- and closed-file reviews and other review processes.
Ensure the team completes and manages high-quality Claim Summary Reports.
Implement a people strategy that supports training, skills improvement, increased bench strength, and career pathing.
Lead the team in achieving business strategies and plans in support of agreed-upon objectives.
Perform other duties as assigned by the office AVP and/or Workers’ Compensation senior leadership.