Director of Facilities & Maintenance

Folio Association Management•Miami, FL

41d

About The Position

This role is responsible for leading, training, and supporting onsite maintenance and janitorial personnel across multiple sites. The Director of Facilities & Maintenance will establish clear expectations, accountability measures, and performance standards, fostering a culture of ownership and continuous improvement. Key responsibilities include developing and implementing annual operating calendars, preventative maintenance schedules, and standardized procedures. The role involves hands-on maintenance work as needed, routine site inspections, and identifying/implementing corrective action plans. Additionally, the Director will manage inventory controls, establish vendor relationships, oversee contractor performance, and manage maintenance and janitorial budgets. Ensuring compliance with safety regulations, OSHA standards, and company policies is critical, as is maintaining accurate records and preparing operational reports. Collaboration with Community Association Managers and Board Members is essential to align operational execution with client expectations and respond promptly to operational issues.

Requirements

Active Florida Community Association Manager (CAM) License required
Bilingual (English/Spanish) required
High school diploma or equivalent required
Minimum 5–7 years of experience in facilities management, maintenance operations, or property management

Nice To Haves

associate or bachelor’s degree in a related field preferred
Experience overseeing multi-site or portfolio-based operations strongly preferred

Responsibilities

Lead, train, and support onsite maintenance and janitorial personnel to ensure consistent performance and adherence to company standards.
Assist with onboarding and training of all new maintenance and janitorial associates in partnership with community management.
Establish clear expectations, accountability measures, and performance standards across all sites.
Foster a culture of ownership, responsiveness, and continuous improvement.
Develop and implement Annual Operating Calendars for each community, including preventative maintenance and cleaning schedules.
Establish and enforce standardized maintenance and janitorial procedures across the portfolio.
Ensure proper execution of preventative maintenance programs for all major building systems (HVAC, plumbing, electrical, life safety, etc.).
Perform periodic hands-on maintenance work as needed based on staffing and operational demands.
Cover open role shifts for maintenance and janitorial to support site performance during staffing gaps.
Conduct routine site inspections to evaluate property conditions, cleanliness, and maintenance performance.
Identify deficiencies and implement corrective action plans in collaboration with onsite teams and management.
Evaluate and establish inventory controls for supplies.
Ensure all work performed meets company standards and client expectations.
Maintain an operating environment that supports high resident satisfaction, as measured through feedback and surveys.
Establish a network of reliable qualified vendors for all service needs.
Establish bulk purchase arrangements for purchasing site supplies.
Solicit bids, evaluate proposals, and recommend qualified vendors.
Oversee contractor performance and ensure compliance with scope, quality standards, and contractual obligations.
Review and approve vendor work for satisfactory completion prior to payment authorization.
Partner with managers and onsite teams on vendor-related decisions.
Assist in the preparation of staffing budgets.
Assist and oversight of maintenance budgets.
Monitor supply inventory and ensure timely procurement of materials and equipment.
Identify opportunities for cost control and operational efficiency.
Ensure all maintenance and janitorial operations comply with applicable safety regulations, OSHA standards, and company policies.
Conduct regular safety inspections and reinforce best practices with onsite teams.
Support recurring training initiatives focused on workplace safety and risk mitigation.
Maintain accurate records of maintenance activities, inspections, repairs, and inventory.
Prepare and present operational reports, including property condition assessments, budget considerations, and performance metrics.
Track trends and recommend improvements based on data and field observations.
Partner with Community Association Managers and Board Members to align operational execution with client expectations.
Respond promptly to operational issues and maintenance needs to minimize disruption.