Director of Facilities

Carol Woods Retirement Community•Chapel Hill, NC

1d•Onsite

About The Position

The Director of Facilities is responsible for leading campus-wide maintenance operations and residential renovations. This role ensures that facilities are safe, reliable, and well-maintained, and that renovation projects are delivered on time, within budget, and with a high level of quality and resident satisfaction. This position supports the mission and values of Carol Woods by promoting resident well-being, responsible stewardship of resources, and continuous improvement.

Requirements

Bachelor’s or Associate degree in Facilities Management, Construction, Engineering, or related field (or equivalent experience)
7+ years of experience in facilities maintenance, construction, or renovations
Valid North Carolina Driver’s License required
Strong leadership and team development skills
Excellent communication and interpersonal abilities
Project management and organizational strength
Technical knowledge of building systems (HVAC, electrical, plumbing, etc.)
Problem-solving and decision-making capability
Strong customer service orientation with a resident-focused mindset

Nice To Haves

Relevant industry certifications preferred
General Contractor’s License preferred
Experience in multi-residential, senior living, or healthcare environments preferred
Experience with energy management, building performance optimization, or sustainability initiatives preferred

Responsibilities

Oversee daily maintenance operations, including work order management and preventive maintenance programs
Inspect buildings, infrastructure, and systems to proactively identify repair and replacement needs
Ensure timely, high-quality completion of maintenance services
Provide hands-on support as needed
Plan, coordinate, and oversee residential unit renovations
Develop scopes of work, project budgets, and timelines
Manage multiple concurrent renovation projects
Ensure proper permitting, inspections, and project closeout
Select, negotiate with, and manage contractors and service providers
Monitor performance, quality, timelines, and costs
Review and approve invoices and contract compliance
Develop and manage operating and capital budgets
Track expenses and drive cost control initiatives
Procure materials and manage inventory
Partner with Finance on forecasting, reporting, and cost optimization
Lead, coach, and develop maintenance and renovations staff
Oversee hiring, performance management, and succession planning
Foster a culture of safety, accountability, and service excellence
Drive continuous improvement and data-informed decision-making
Serve as a key point of contact for maintenance and renovation-related concerns
Communicate clearly and proactively regarding project timelines and expectations
Support a high level of resident satisfaction and trust
Utilize facility management systems (e.g., WorxHub or similar CMMS)
Ensure compliance with all applicable codes, regulations, and safety standards
Lead and support energy management initiatives to optimize building performance, reduce operating costs, and lower environmental impact
Identify, evaluate, and implement energy efficiency improvements and alternative energy solutions (e.g., solar, geothermal) where appropriate
Monitor utility usage and support long-term sustainability goals