Director of Environmental Services (Director of Facilities)

Experience Senior Living•Naples, FL

About The Position

The Director of Environmental Services (Director of Facilities) manages the maintenance, housekeeping, laundry, and janitorial functions of an assigned community. The role oversees staff, maintenance needs, customer service requests, apartment turnover and preventative maintenance, departmental spending, vendor relationships, and inspections to maintain the community’s physical condition and meet company standards. The position also supports resident transitions through thoughtful engagement and ensures compliance with company policies and applicable laws, including Fair Housing regulations. The role requires a high school diploma or GED and three to five years of multi-family property management or building maintenance experience performing Maintenance Technician or Maintenance Director duties. It involves frequent use of maintenance tools and equipment, transporting items weighing up to 60 pounds, and working in confined spaces or at heights. The schedule may include weekends, evenings, and holidays. Employment is contingent on successful completion of background screening in accordance with Florida law and company policy.

Requirements

High school diploma or GED.
Three to five years of multi-family property management or other building maintenance experience performing Maintenance Technician or Maintenance Director duties.
Ability to perform basic arithmetic, including measurement, addition, subtraction, multiplication, and division for calculations and analysis.
Solid performance management skills, including communicating expectations, documenting performance conversations and issues, coaching, and completing company-guided performance management expectations.
Ability to use independent judgment and discretion to make decisions that achieve company expectations and community goals.
Basic computer skills, including the ability to use Microsoft Office and standard office equipment.
Ability to frequently use general maintenance tools, supplies, and equipment and train others in their safe and appropriate use.
Ability to frequently transport up to 60 pounds over variable distances, use required equipment, and access and work in confined spaces or at heights exceeding 8–9 feet.
Familiarity with surfaces and their respective cleaners.
Experience in carpet and upholstery cleaning.
Understanding of Lock Out/Tag Out procedures and SDS sheets.
Valid driver’s license.
Ability to work varied schedules, including weekends, evenings, and holidays.
Successful completion of background screening in accordance with Florida law and company policy; certain positions may require fingerprinting and Level 1 or Level 2 screening.

Responsibilities

Manage and supervise maintenance, housekeeping, laundry, and janitorial personnel, including scheduling, assigning and directing work, performance reviews, hiring, and discipline consistent with company policy.
Implement and monitor programs to maximize revenue, control expenses, and improve customer satisfaction.
Manage the community’s maintenance needs to maintain its physical condition and contribute to annual business goals.
Manage customer service requests through the TELS work order system, including prioritization, delegation, and follow-through to resolution.
Manage apartment home turnover and preventative maintenance programs, and assess damage charges for departing residents.
Assist with developing the annual maintenance operating budget and manage department expenditures within the approved budget.
Purchase parts, chemicals, and paint according to national account spending requirements.
Regularly inspect grounds, buildings, and apartment homes to ensure they are fully functional.
Inspect and monitor the community and apartment homes to ensure housekeeping, janitorial, and laundry staff meet company standards.
Implement or direct implementation of applicable company policies and procedures and ensure compliance as needed.
Negotiate with external maintenance vendors and suppliers as needed, and monitor and enforce contract terms in communication with the Executive Director.
Ensure compliance with federal, state, and local laws, particularly Fair Housing regulations.
Drive a company vehicle from the community if required by the community.
Connect with and help residents transition from home to community through thoughtful engagement at every level of interaction.
Perform other duties as needed, assigned, or requested.