Director of Environmental Services (Director of Facilities)

Experience Senior Living•Naples, FL

About The Position

Experience Senior Living is seeking a Director of Environmental Services (Director of Facilities) to manage maintenance, housekeeping, laundry, and janitorial operations for an assigned community. The role oversees personnel and schedules, supports customer satisfaction and financial goals, maintains the physical condition of the community, and ensures compliance with company policies and applicable laws. The Director manages service requests through the TELS work order system, apartment turnover and preventive maintenance, department expenditures, vendor relationships, and regular inspections of grounds, buildings, and apartment homes. The role may also involve driving a company vehicle if required by the community and performing other assigned or requested duties. The position requires a high school diploma or GED and three to five years of relevant property-management or building-maintenance experience. The Director must be able to supervise and coach employees, use sound independent judgment, perform basic calculations, operate office equipment and maintenance tools safely, and meet the physical demands of the work. The role requires a valid driver’s license and the ability to work varied schedules, including weekends, evenings, and holidays. Employment is contingent on successful completion of background screening in accordance with Florida law and company policy; some positions may require fingerprinting and Level 1 or Level 2 screening.

Requirements

High school diploma or GED.
Three to five years of multifamily property-management or other building-maintenance experience performing Maintenance Technician or Maintenance Director duties.
Ability to perform basic arithmetic, including measurement and calculations involving addition, subtraction, multiplication, division, averages, percentages, and totals.
Solid performance-management skills, including communicating expectations, documenting performance conversations and issues, coaching, and completing company performance-management expectations.
Ability to use independent judgment and discretion to make decisions that support company expectations and community goals.
Basic computer skills, including the ability to use Microsoft Office and standard office equipment.
Ability to frequently use general maintenance tools, supplies, and equipment and train others in their safe and appropriate use. Examples include hand tools, pressure washers, blowers, paint equipment, extractors, pool chemicals, ice-removal equipment, ladders, landscaping equipment, sandblasters, and safety equipment.
Ability to frequently transport up to 60 pounds over variable distances, use required equipment, and access and work in confined spaces or at heights greater than 8–9 feet.
Familiarity with different surface types and their appropriate cleaners.
Experience in carpet cleaning across types and in upholstery cleaning.
Understanding of Lock Out/Tag Out procedures and SDS sheets.
Valid driver’s license.
Ability to work varied schedules, including weekends, evenings, and holidays.
Successful completion of background screening in accordance with Florida law and company policy; some positions may require fingerprinting and Level 1 or Level 2 screening.

Responsibilities

Manage and supervise maintenance, housekeeping, laundry, and janitorial personnel, including scheduling, assigning work, directing, reviewing performance, providing input on pay adjustments, hiring, and discipline consistent with company policy.
Implement and monitor programs to maximize revenue, control expenses, and improve customer satisfaction.
Manage maintenance needs to maintain the community’s physical condition and support annual business goals.
Manage customer service requests through the TELS work order system, including prioritizing and delegating work and following through to resolution.
Maintain company customer service standards and help residents transition from home to community through thoughtful engagement.
Manage apartment turnover and preventive maintenance programs; assess damage charges for departing residents.
Assist with development of the annual maintenance operating budget and manage department expenditures within the approved budget.
Purchase parts, chemicals, and paint in accordance with national account spending requirements.
Regularly inspect grounds, buildings, and apartment homes to ensure they are fully functional.
Inspect and monitor the community and apartment homes to ensure housekeeping, janitorial, and laundry employees meet company standards.
Implement or direct implementation of applicable company policies and procedures and ensure compliance as needed.
Negotiate with external maintenance vendors and suppliers and monitor and enforce contract terms in communication with the Executive Director.
Perform other duties as needed, assigned, or requested.
Drive a company vehicle from the community if required by the community.