Director of Entertainment and Sports

Four Seasons Hotels and Resorts•Chicago, IL

4d•$100,000 - $112,000•Hybrid

About The Position

The Director of Entertainment & Sports works closely with the Director of Sales & Commercial Director in achieving group sales team goals, while being responsible for achieving individual sales targets based on an assigned territory. This role is accountable for ensuring quotas and goals are met and that direct sales activities are focused on generating the highest possible RevPar for the overall hotel’s success. The position is responsible for business generation, promoting and selling the hotel with a specific focus on Group Entertainment & Sports segments in accordance with the goals and strategies outlined in the Marketing Plan and in concert with WSO’s efforts. Responsibilities include generating hotel awareness through direct phone sales, e-mail, social media, and direct sales calls; participation in tradeshows and networking groups; and working closely with the Sales and Marketing team to confirm individual business required to meet budgeted sales goals. This position requires a high degree of independent judgment and discretion in decision-making. The role performs and follows up on all extra tasks, actions, and responsibilities assigned by the Directors of Sales and Directors of Marketing. The Director of Entertainment & Sports has the ability to be a Public Ambassador for Four Seasons Hotels and this position is hotel-based.

Requirements

Minimum 5 years as Group Sales Manager in previous role
Previous experience in Luxury Hotels with focus on Entertainment and/or Sports markets
Ability to work and make decisions independently in the best interest of the hotel
Ability to mentor team members to make highest level of achievement
Exceptional interpersonal dynamics to create relationships externally & internally
Driven, competitive, & focused sales person
Proficiency with Delphi/Golden S&C and a commitment to maintaining high-quality CRM data and sales reporting
Strong analytical, organizational, and strategic planning abilities with exceptional attention to detail
Strong knowledge of Microsoft Office Suite and relevant sales systems
Excellent written and verbal communication skills
Ability to prioritize multiple responsibilities and thrive in a fast-paced luxury hospitality environment

Responsibilities

Prospect & solicit new & repeat business for assigned territory: Entertainment, Production, Middle East, and Sports markets
Respond promptly to business inquiries and qualify leads to maximize group room nights, catering revenue, and overall RevPAR performance
Negotiate, prepare, and finalize group contracts that support the Hotel’s revenue objectives and commercial strategy to achieve monthly, quarterly and annual revenue
Secures proper handover to Conference Services
Utilize Various Prospecting Resources to solicit and secure business including outside sales calls, prospecting calls, site inspections, and client entertainment
Serve as the on-site representative for remote Sales Managers by conducting all in-person site inspections.
Assist DOS & CD on team dynamics, engagement, and drive for group team achievement
Business Travel as needed to develop client relationships, representing the hotel in a professional manner
Use company wide programs, sales developments, prospecting projects, WSO customer events and reporting for group business development
Assist with budget setting, marketing plan, presentations, strategies, employee reviews, and overall department representation internally