Director of Enrollment and Engagement

Protera Health

14h•Remote

About The Position

Protera Health is seeking a Director of Enrollment & Engagement to optimize the patient journey from outreach through successful enrollment and ongoing engagement. This is a highly operational, hands-on leadership role focused on driving enrollment growth, improving patient experience, building scalable workflows, and leading a high-performing engagement team. The ideal candidate is organized, responsive, data-driven, and excited to build within a fast-moving healthcare startup. About Protera Health Protera Health is a health-tech startup transforming musculoskeletal (MSK) care through a multidisciplinary, technology-enabled approach. Founded by orthopedic surgeons and value-based care experts, our mission is simple: treat patients as we would our own loved ones. We help patients with back, neck, and joint pain regain function, reduce pain, and improve quality of life through personalized virtual care pathways and ongoing support. Position Summary As a core member of the Operations team, you will own patient enrollment and engagement KPIs while leading the systems, workflows, and team members responsible for patient conversion and engagement. You will work cross-functionally across operations, marketing, systems/product, analytics, and clinical teams to improve every step of the patient journey. In the near term, the primary focus is enrollment growth and orientation-to-program conversion. Over time, the role will expand to include patient retention, re-engagement, surveillance pathways, and patient experience optimization.

Requirements

5+ years of experience in operations, enrollment, engagement, call center leadership, customer success, or related fields
Experience managing operational or patient/customer-facing teams
Experience with Salesforce or similar CRM/workflow platforms
Strong operational, organizational, and problem-solving skills
Excellent communication and leadership abilities
Data-driven mindset with experience managing KPIs and operational metrics

Nice To Haves

Healthcare or digital health experience preferred, but not required
Startup experience or builder mentality strongly preferred
Highly accountable with strong follow-through
Organized, responsive, and adaptable
Comfortable balancing strategy with hands-on execution
Passionate about operational excellence and patient experience
Excited to help build and scale a mission-driven healthcare company

Responsibilities

Own patient enrollment and engagement KPIs
Optimize conversion across outreach, onboarding, orientation, and enrollment workflows
Lead and develop patient engagement team members
Improve communication quality, responsiveness, and patient experience
Partner with systems/product teams to improve workflows, automation, reporting, and operational efficiency
Utilize Salesforce and operational data to identify trends and improvement opportunities
Monitor operational metrics and pipeline performance
Conduct patient experience and drop-off analysis
Help develop retention, re-engagement, and surveillance workflows
Build scalable operational processes to support company growth