Director of Enrollment Operations and Analytics

Jacksonville University•Jacksonville, FL

2d•Onsite

About The Position

Reporting to the Vice President of Enrollment Management and Student Success and serving as a core leader within the division, the Director of Enrollment Operations and Analytics provides system leadership, data governance and process optimization to drive strategic enrollment initiatives. This position ensures that admissions operations are efficient, data-informed, compliant, and aligned with institutional enrollment goals. This individual will ensure high-quality leadership to, and execution of technology-supported business processes, data management, systems management, project management, and reporting and analytics. This position will be supported by an Admissions Operations Specialist, Graduate Assistant, and student workers. The Director of Enrollment Operations and Analytics will be a thoughtful communicator on issues relevant to recruitment, admissions and financial aid. This individual’s skill in translating complex analyses into clear, actionable insights will benefit a wide range of audiences.

Requirements

Bachelor’s degree in Technology-related field or equivalent relevant experience
Experience with CRM systems (Slate by Technolutions’ Slate experience is required)
High degree of comfort with technology and data management/manipulation
Knowledge of third-party application platforms (e.g. Common App, CAS systems)
Familiarity with HTML, Liquid Markup, and/or SQL.
Relevant technology experience that demonstrates a working knowledge of systems, and data analysis
Experience in web design, whether it be building, implementation, or maintenance.
Expertise with data structures and analytical tools.
Ability to think creatively and<bos> analytically.
Capacity to prioritize and manage multiple responsibilities and projects concurrently.
Ability to work both independently, with little direct supervision and collaboratively, as a member of a team.
A customer-friendly and positive attitude, especially while working under pressure.
Cultivate and manage key relationships.
Maintain confidential information.
Strong leadership skills

Nice To Haves

Supervisory or management experience preferred

Responsibilities

Establish and maintain high standards of data accuracy, consistency, and compliance across all admissions systems
Develop and manage queries, reports, and dashboards to support recruitment strategy and leadership decision-making
Analyze trends in applications, yields, demographics, funnel movement, and territory performance to make recommendations for future admissions cycles
Collaborate with Enrollment leadership to support census reporting, funnel reporting, predictive analytics and forecasting
Lead the development of an annual analysis of the incoming class profile report to drive strategic planning for future cycles
Create and maintain comprehensive process and system documentation
Collaborate with the Registrar‘s Office, Institutional Research and Information Technology to ensure data alignment and reporting consistency across systems
Conduct research on enrollment related topics as requested
Manage and/or track all technologies and 3rd party vendor platforms utilized by Enrollment, including but not limited to Slate, Common App, and CAS systems
Provide project management of new implementations and upgrades and assessments of technology or data gaps within Enrollment systems
Maintain a calendar of annual operations to guide recruitment and enrollment planning
Serve as the primary Slate administrator for Undergraduate Admissions and Graduate and Professional Studies Admissions, Rome City Institute, Study Abroad, Dual Enrollment, and Graduate Advising
Oversee the configuration, optimization, and documentation of Slate forms, workflows, queries, rules, and portals
Manage Slate user roles, permissions, governance standards
Evaluate Slate releases and new functionality; recommend, prioritize and implement system enhancements
Act as the primary liaison with Slate support and external vendors for each platform for issue resolution and system improvements
Equip admission counselors with Slate tools for territory management, travel planning, communications, and applicant review
Support application reading processes, decision release workflows, and deposit management
Ensure close collaboration between Admission offices and campus stakeholders (Student Financial Services, Registrar, Information Technology, Academic Affairs, etc.)
Supports partnerships with vendors on integrations, data imports/exports, and system updating and troubleshooting
Provide training on all enrollment technologies and platforms
Provide onboarding and ongoing Slate training for admission staff and other campus users of Slate
Promote best practices and user adoption to ensure effective and consistent use of Slate and all other technologies and platforms, as needed
Perform additional responsibilities as assigned in support of Enrollment Management and institutional priorities