Director of Enrollment Engagement

Talent Acquisition Team, May Institute • Randolph, MA

1d • $110,000 - $120,000

About The Position

The Director of Enrollment Management is responsible for ensuring consistent, timely, and strategically aligned admissions and discharge practices across May programs. In partnership with Operational Vice Presidents and Program Directors, this role develops, implements, and monitors admissions and discharge policies and practices to support appropriate placements, efficient census management, and long-term organizational strategy. The position drives alignment between admissions, program leadership, and marketing; establishes key metrics, monitors trends, and represents May externally with referral sources.

Requirements

• Bachelor’s degree required.
• Significant experience in admissions, enrollment management, strategy, operations, or analytics within education, behavioral health, or human services.
• Demonstrated ability to create and manage KPIs, dashboards, and performance reporting.
• Strong analytical skills with the ability to translate data into operational action.
• Proven ability to influence without direct supervisory authority.

Nice To Haves

• Master’s degree in education, business, public administration, healthcare administration, or related field.
• Experience in special education, behavioral health, or multi‑site environments.
• Familiarity with census-driven, referral-based service models.

Responsibilities

• Partner with Vice Presidents and Program Directors to develop, refine, and implement admissions and discharge policies and practices that are consistent, equitable, and aligned with organizational strategy.
• Collaborate with the VP’s, PD’s, and Clinical leadership to standardize admissions criteria, intake and documentation requirements.
• Ensure admissions and discharge policies are applied consistently across all programs.
• Ensure appropriate admissions are not delayed or declined unnecessarily.
• Monitor admissions timelines and intervene when processes stall or deviate from expectations.
• Lead regular reviews of referrals and discharges with Program Directors and relevant operational leaders to identify trends, systemic barriers, and opportunities for improvement.
• Ensure admissions and discharge decisions align with program capacity, student needs, and census targets.
• Develop short- and long-term forecasts for referrals, admissions, and census by program and service line.
• Partner with operational and executive leadership to identify capacity constraints and risks to census performance.
• Provide demand and census data to inform strategic planning, growth initiatives, hiring, and resource allocation.
• Meet weekly with each Program Director to review admissions activity, census performance, and pipeline metrics.
• Lead data-driven discussions to identify performance gaps, trends, risks, and action steps.
• Ensure accountability for admissions pacing, decision quality, conversion, and pipeline management.
• Elevate systemic issues, capacity risks, and strategic insights to senior leadership.
• Develop and own key performance indicators (KPIs) related to: Referrals, admissions, and declines; Time-in-stage through the admissions pipeline; Census, capacity utilization, and discharge trends; Marketing pipeline performance and referral quality.
• Design, develop, and maintain dashboards that provide real-time and trend-based visibility across programs.
• Ensure consistency in data definitions, reporting standards, and performance metrics organization-wide.
• Analyze referral conversion rates and identify drivers of acceptance, decline, and delay.
• Monitor early discharges and attrition trends to assess admission fit and program readiness.
• Partner with Program Directors and VPs to identify root causes and recommend improvements to admissions decisions, intake processes, or program alignment.
• Partner closely with the Marketing department to: Execute targeted marketing campaigns aligned with program and census needs; Track campaign performance through the full admissions pipeline; Analyze the effectiveness of marketing efforts on referral quality, admissions conversion, and census; Use admissions and census data to inform marketing strategy and investment decisions.
• Analyze referral sources by volume, conversion, fit, and census outcomes.
• Identify high-performing and underperforming referral relationships.
• Inform targeted outreach, relationship management, and marketing priorities based on referral performance data.
• Develop account-level plans with Marketing for highest-priority referral sources, tracking engagement and outcomes in the CRM.
• Own continuous process improvement development for the admissions lifecycle, with a focus on reducing cycle time and eliminating bottlenecks.
• Identify operational and systemic barriers impacting admissions efficiency.
• Serve as the business owner for admissions and pipeline systems and tools, partnering with IT and other teams to optimize functionality, data integrity, and reporting (without direct IT responsibility).
• Represent May with referral sources, districts, and external partners.
• Build and maintain strong referral relationships across service lines.
• Analyze referral patterns across sources and geographies to support growth and strategic planning.
• Develop and execute proactive outreach plans for priority referral sources, including school districts, healthcare professionals, and state agencies.
• Conduct regularly scheduled visits and calls with key referral relationships to maintain visibility and strengthen partnerships.
• Follow up on warm prospects and campaign-generated leads in coordination with Marketing.

Benefits

• $5,000 Sign-On Bonus to welcome you to the team.
• Generous Paid Time Off: Dive into relaxation with ample vacation time, 10 paid holidays, and 19 PTO days to start. Plus, celebrate your birthday with a floating holiday just for you!
• Comprehensive Health Benefits: Stay covered with competitive medical, dental, and vision insurance.
• Investing in Your Growth: Level up your skills with paid training and certification opportunities.
• Support When You Need It: Access confidential support and guidance through our Employee Assistance Program (EAP).
• Financial Flexibility: Enjoy benefits such as a dependent care flexible spending account (FSA), LTD and STD insurance coverage options, and voluntary benefit choices.
• Investing in Your Education: Pursue your educational goals with our tuition reimbursement and loan repayment assistance programs.
• Secure Your Future: Plan for retirement with confidence through our 403B retirement plan with employer match.
• Investing in Your Transition: Eligible candidates may receive relocation assistance to help you join our team and continue growing your career in a supportive, mission-driven environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Director