Director of Employee Benefits Operations & Client Strategy

Correll Insurance Group•Memphis, TN

2d•Onsite

About The Position

Insight Risk Management, a Member of Correll Insurance Group has an immediate need for a Director of Employee Benefits Operations and Client Strategy at our office in Cordova, TN. The Director of Employee Benefits Operations & Client Strategy reports directly to the Vice President of Employee Benefits and serves in a dual-capacity leadership role, combining senior-level Account Executive responsibilities with operational leadership of the Employee Benefits service team. This individual will serve as an Account Executive for a portfolio of Employee Benefits clients while providing day-to-day leadership, mentoring, and support to Employee Benefits Account Managers. The position is responsible for driving client retention, expanding self-funded and alternative funding solutions, enhancing operational efficiency, and ensuring exceptional service delivery across the Employee Benefits division. Working closely with the Vice President of Employee Benefits, Producers, agency leadership, carriers, and vendor partners, the Director will support growth initiatives, improve profitability, strengthen client relationships, and contribute to the continued success and expansion of the Employee Benefits practice.

Requirements

7+ years of Employee Benefits experience
Experience managing large and complex employer groups
Leadership experience developing service teams
Knowledge of ERISA, ACA, COBRA and HIPAA
Life & Health License required

Nice To Haves

Strong expertise in self-funded health plans, captive arrangements, reference-based pricing, level-funded plans and alternative funding strategies strongly preferred
CEBS, RHU, REBC or similar designation preferred

Responsibilities

Foster a collaborative culture
Support acquisition and retention of mid-size and large employer groups
Expand self-funded and alternative funding solutions
Improve client satisfaction and retention
Increase revenue and profitability
Create operational efficiencies
Provide strategic leadership to support business growth
Serve as Account Executive for complex and large employer groups
Manage a portfolio of mid-market and large employer clients
Lead renewals with Producers and Account Managers
Develop strategic funding and renewal recommendations
Oversee marketing efforts, claims reporting, vendor management and enrollment strategies
Provide day-to-day leadership to Account Managers
Mentor and develop team members
Establish service standards and best practices
Lead process improvement initiatives
Support onboarding and professional development