Director of DevOps, IT, and Security

Zippy • Dallas, TX

2d • Remote

About The Position

The Director of DevOps, IT, and Security is a leadership and management role responsible for building, scaling, and operating Zippy’s core infrastructure, internal IT systems, and security program. This role requires deep technical expertise combined with a proven track record of leading high-performing teams and delivering resilient, secure, and scalable systems. This position operates with high autonomy, setting strategic direction for DevOps, IT, and Security functions while ensuring alignment with company priorities, regulatory requirements, product engineering function, and operational excellence standards.

Requirements

• 10+ years of experience in DevOps, IT, and/or Security roles, with proven experience at a director level or higher.
• Demonstrated success leading and scaling multi-functional teams (DevOps, IT, Security).
• Deep expertise in AWS cloud infrastructure, CI/CD pipelines, observability tools, and infrastructure as code.
• Strong understanding of security posture frameworks, compliance standards, and risk management practices.
• Experience managing complex systems and solving moderate-to-high complexity operational challenges.
• Ability to operate with high autonomy and drive strategic initiatives end-to-end.
• Strong leadership, communication, and stakeholder management skills.
• Experienced people manager and growth coach.

Nice To Haves

• Experience in regulated environments (e.g., fintech, healthcare, or similar).

Responsibilities

• Grow and lead a high-performing organization across DevOps, IT, and Security.
• Define and execute strategic roadmaps aligned with company objectives, technology priorities, and regulatory requirements.
• Establish a results-driven culture focused on measurable outcomes, operational excellence, and continuous improvement.
• Partner with senior leadership (VP+) to align on long-term strategy.
• Guide and oversee DevOps architecture.
• Drive adoption of modern DevOps practices with a focus on developer self-service.
• Ensure high availability and disaster recovery capabilities across all systems.
• Optimize cost, performance, system resilience, and developer productivity.
• Direct IT operations including end-user support, device management, SaaS administration, and corporate systems.
• Ensure efficient, secure, and scalable IT service delivery across the organization.
• Standardize processes, implement tools, and automate for quality and efficiency.
• Own and evolve the company’s security posture.
• Ensure compliance with applicable regulatory frameworks and internal policies.
• Lead risk management and vulnerability management programs.
• Partner with product engineering teams to embed security practices in their work.
• Report key metrics (e.g. core infra uptime, security posture, incidents).
• Use data to drive continuous improvements.
• Identify and solve complex operational and technical challenges autonomously.
• Collaborate with other teams to support company initiatives with a helpful spirit.
• Foster a culture of transparency, accountability, and constructive communication across departments while advising on infrastructure, IT, and security matters.
• Set clear priorities aligned with department and company strategy.
• Mentor and develop contributors and leaders.
• Provide regular, actionable feedback and performance management.
• Promote a structured, results-oriented way of working across teams.
• Serve as a role model in problem-solving, collaboration, and conflict resolution.
• Anticipate hiring needs and advocate for headcount, providing justification, job descriptions, and implement hiring practices for your area within the Technology department hiring and interviewing framework.

Benefits

• Competitive salary with the potential for annual bonuses and variable pay
• Equity in the company
• Remote Work
• Medical, dental, and vision insurance
• Company-subsidized benefits like STD, LTD, and life insurance
• Medical & dependent care FSAs
• Resources for training and licensing
• Generous PTO
• Wellbeing Programs (Headspace, Gympass+, Fetch, Spring Health, SoFi, Perkspot, Ladder)
• Paid parental leave
• No Meeting Wednesdays
• Career Growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed