Director of Consumer Loans

Educational Federal Credit Union•Miami, FL

About The Position

The Director of Consumer Lending leads the day-to-day performance and oversight of the credit union’s consumer lending operations, including auto loans, personal loans, and credit cards, across direct and fintech-enabled channels. The role manages departmental operations and performance goals to support loan production, credit quality, regulatory compliance, operational efficiency, and member satisfaction. It also provides strategic and operational leadership to ensure lending products, processes, and partnerships support sustainable growth, strong portfolio performance, and an exceptional member experience. The Director oversees consumer lending operations, underwriting, lending compliance, quality assurance, collateral tracking, staffing, workflows, and resource allocation. The position serves as the primary relationship manager for fintech lending partners and oversees their performance, integration, and optimization. It ensures lending processes remain efficient, effective, compliant, and aligned with the credit union’s risk appetite, while identifying opportunities to improve automation, scalability, and innovation. The role leads and develops staff, collaborates with cross-functional teams, and reports on operational performance, risks, and improvement initiatives.

Requirements

Exceptional organizational skills.
Expert skills in spreadsheet preparation.
Excellent verbal and written communication skills.
Strong operational and analytical skills, including the ability to interpret performance and risk data.
Strong relationship management and communication skills.
Strong business management skills.
Proven leadership and team development capabilities.
Thorough understanding of consumer credit risk and regulatory compliance.
Ability to manage multiple priorities in a fast-paced lending environment.
Computer skills.

Responsibilities

Direct and monitor lending operations in alignment with the credit union’s strategic plan, including consumer portfolios, underwriting, compliance, quality assurance, and collateral tracking.
Oversee daily direct and fintech consumer lending operations and ensure consistent execution of lending policies, procedures, and service standards.
Manage staffing, workflows, and resources to support loan volume, service levels, and turnaround-time goals.
Establish, monitor, and report KPIs for production, efficiency, credit quality, and member experience.
Align department goals with the credit union’s strategic plan and consumer lending strategy.
Support business and marketing initiatives intended to enhance loan production.
Maintain lending vendor relationships according to business needs and recommend retention or changes.
Oversee underwriting for auto loans, personal loans, and credit cards to ensure consistency, accuracy, and compliance with approved credit policies.
Monitor loan decisions, exceptions, and overrides to maintain appropriate risk controls.
Partner with risk management and lending leadership to recommend credit policy, pricing, and underwriting updates based on portfolio performance and market conditions.
Ensure underwriting and lending processes balance growth, risk, and member value.
Approve or deny loan applications, including applications from credit union employees.
Serve as a lending compliance subject matter expert, with an emphasis on fair lending; advise management and assist with compliance training development.
Ensure consumer lending operations comply with applicable federal and state regulations, including Fair Lending, UDAAP, ECOA, FCRA, TILA, and credit card-related requirements.
Partner with Compliance, Risk, and Internal Audit on examinations, audits, reviews, and issue remediation.
Monitor portfolio trends, delinquency, losses, and exception reporting to identify and mitigate emerging risks.
Maintain controls, documentation, and processes that support safe and sound lending practices.
Manage relationships with fintech lending partners supporting consumer loan originations and servicing.
Monitor fintech partners against SLAs, production goals, credit quality, and compliance expectations.
Coordinate with internal teams to ensure fintech integrations, processes, and reporting meet operational and risk standards.
Identify opportunities to optimize fintech partnerships for efficiency, scalability, and member experience.
Hire lending staff and complete performance evaluations and development plans as needed.
Evaluate lending workflows and systems for opportunities to automate, standardize, and improve processes.
Lead or support initiatives to improve operational efficiency, reduce cycle times, and improve data quality and reporting.
Keep procedures and documentation current, accurate, and consistently followed across lending channels.
Lead, coach, and develop staff, fostering accountability, engagement, and continuous improvement.
Collaborate with IT, Marketing, Finance & Accounting, Risk & Compliance, Digital Services, and Member Services on lending initiatives.
Provide senior leadership with regular reporting and updates on operational performance, risks, and improvement initiatives.
Compile and analyze data to evaluate current and future loan production, portfolio, and performance.
Perform other duties as assigned.