Director of Consulting & Implementation
About The Position
The Director of Consulting and Implementation will lead the strategy, execution, and growth of Kryterion’s implementation and consulting services organization, playing a critical role in delivering exceptional client experiences and long-term customer success. This leader will drive successful customer onboarding, program launches, and ongoing optimization initiatives for clients delivering high-stakes exams, certification programs, and credentialing services worldwide. In this leadership role, you will oversee a team of project managers, implementation specialists, consultants, and training professionals while partnering closely with Sales, Product, Customer Support, and other cross-functional teams to deliver measurable business outcomes, accelerate client value realization, and strengthen customer partnerships. The ideal candidate combines strategic leadership with operational excellence, a customer-first mindset, and a passion for building scalable service delivery organizations that drive growth, retention, and client satisfaction.
Requirements
- 5+ years of experience in SaaS Professional Services, Consulting, or Implementation
- 2+ years in a leadership role managing delivery teams running complex, multi-phase implementations
- Previous resource planning and delivery governance
- Risk and issue management expertise
- Ability to translate business needs into technical and service solutions
- Proven success delivering complex SaaS implementations (enterprise-level clients preferred)
- Strong understanding of integrations (APIs, SSO, LMS/CRM ecosystems)
- Demonstrated ability to manage P&L, utilization, and services revenue
Nice To Haves
- Experience with exam delivery platforms, online proctoring, or credential management systems
- Familiarity with standards in certification (e.g., psychometrics, exam security)
- Background in industries such as education, workforce certification, or compliance training
Responsibilities
- Define and execute the Consulting and Implementation vision aligned with company growth goals
- Build scalable service offerings (implementation, integration, training, consulting)
- Drive utilization, margin, and revenue targets for services
- Oversee end-to-end implementation of certification programs, including: Platform configuration (exam setup, candidate workflows, reporting), Integrations such as SSO and API, Data migration and validation projects
- Ensure on-time, on-budget delivery of complex, multi-phase deployments
- Act as executive sponsor for key projects
- Lead, mentor, and scale a team of Implementation Managers, Consultants, Project managers, Trainers
- Establish performance metrics, career paths, and training programs
- Foster a high-performance, customer-centric culture
- Partner with Sales on scoping, SOW development
- Collaborate with Product and Sales to influence roadmap based on client needs
- Align with Account Management for smooth transition from implementation to adoption
- Work with Support to ensure post-launch stability and issue resolution
- Develop standardized processes, templates, and playbooks for: Certification program launches, Candidate experience optimization
- Track and report on KPIs: Time-to-launch, Customer satisfaction for assigned projects, Utilization and billable rates, Project margin and revenue
- Leading the consultants, serve as a subject matter expert in certification and credentialing best practices, advising clients on: Exam security and integrity, Program design and scalability, Regulatory or compliance considerations
- Represent the company at industry events, webinars, and client workshops upon request
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
