Director of Implementation

Confido•New York, NY

1d•$170,000 - $210,000•Onsite

About The Position

Confido is the AI infrastructure powering CPG brands from deduction to production plan. We unify cash application, deductions, disputes, trade promotion management, forecasting, demand planning, and analytics in one integrated platform. The result: measurable time savings, smarter top- and bottom-line decisions, and the speed to scale. Confido is trusted by 200+ brands managing $20B+ in revenue, including OLIPOP, Simple Mills, Dr. Squatch, Tropicana, and more. We’ve achieved best-in-class growth and recently raised a $15M Series A led by Footwork Ventures and Y Combinator to accelerate our momentum. The Role We're looking for a Director of Implementation to own the end-to-end onboarding experience for new Confido customers. This is a high-impact individual contributor role — you'll be the person who takes a signed contract and turns it into a live, thriving deployment. You'll work closely with customers, our product team, and our CS and sales teams to design scalable implementation processes from the ground up. The ideal candidate has managed complex enterprise rollouts — whether in consulting, B2B SaaS, at a CPG brand, or a similar environment — and thrives on the structured problem-solving that great implementations demand. You will report directly to the Head of Implementation.

Requirements

5+ years of experience managing enterprise software implementations, system deployments, or complex client onboarding — backgrounds in B2B SaaS, management consulting, CPG, systems integration, or similar are all welcome
Proven ability to manage multiple simultaneous projects with competing priorities, stakeholders, and timelines
Strong project management skills — you're comfortable owning a plan, running a status call, and escalating when something's off track
Technical curiosity and comfort: you don't need to be an engineer, but you should be able to dig into data, configure software, and troubleshoot without hand-holding
Builder mindset: you're energized by defining process where none exists and creating order out of ambiguity

Nice To Haves

Experience working with CPG, retail, or supply chain customers is a plus — but not a requirement

Responsibilities

Own the full implementation lifecycle — from kickoff through go-live — for new enterprise customers
Design and manage detailed project plans, timelines, and workstreams across multiple concurrent deployments
Configure and customize the Confido platform to match each customer's workflows, data structures, and operational requirements
Drive customer-side stakeholder alignment, ensuring the right people are engaged at the right moments
Develop training programs, documentation, and onboarding materials that get users up to speed fast
Run live onboarding sessions and workshops tailored to different user personas — from day-to-day operators to executives
Measure and optimize time-to-value across your book of implementations, identifying what drives faster, stickier adoption
Build the implementation playbook from the ground up — templates, checklists, escalation paths, and success criteria
Establish implementation KPIs and reporting to give the business visibility into onboarding health and velocity
Identify patterns across deployments and feed them back into product to improve configurability and reduce implementation complexity over time
Partner with Sales on pre-sales scoping calls to set realistic timelines and surface implementation requirements early
Hand off customers to CS with full context — ensuring a smooth transition and strong starting point for long-term success
Serve as a key feedback loop into Product, translating implementation friction into actionable roadmap input