Director of Implementation

Speria•Atlanta, GA

3d•Hybrid

About The Position

About MTech Systems MTech Systems is a global AI-powered FarmTech SaaS leader supporting the poultry and live animal protein industry. Our mission is to help producers make smarter, data-driven decisions by unifying complex operations into one intelligent, connected platform. If you're passionate about building high-performing teams, delivering enterprise software at scale, and shaping the future of SaaS delivery, we want to meet you. About the Role We are seeking an execution-focused Director, Implementation Services to lead and scale enterprise SaaS delivery across North America, with a strong mandate to expand into a global operating model (LATAM, EMEA). This leader will own the end-to-end implementation lifecycle —from customer onboarding through go-live and hypercare—ensuring successful delivery of complex, multi-month to multi-year enterprise deployments. This is a highly visible, hands-on leadership role ideal for someone who thrives in ambiguity, brings strong process discipline, and can elevate delivery teams into a best-in-class Professional Services organization.

Requirements

Execution-focused Director, Implementation Services
Lead and scale enterprise SaaS delivery across North America, with a strong mandate to expand into a global operating model (LATAM, EMEA)
Own the end-to-end implementation lifecycle —from customer onboarding through go-live and hypercare—ensuring successful delivery of complex, multi-month to multi-year enterprise deployments
Thrives in ambiguity
Strong process discipline
Elevate delivery teams into a best-in-class Professional Services organization
Lead execution of enterprise SaaS implementations across a global customer base
Oversee delivery from project kickoff through go-live, stabilization, and hypercare
Ensure success across requirements validation, system configuration, integrations, and deployment readiness
Serve as the escalation point for critical customer issues and delivery risks
Standardize implementation processes to improve scalability and efficiency
Establish governance frameworks (KPIs, SLAs, milestones, resource planning)
Build a metrics-driven delivery model focused on quality, cycle time, and customer outcomes
Partner cross-functionally with Product, Engineering, Customer Success, and Support
Lead a distributed organization (~50+ team members across NA, LATAM, EMEA)
Develop regional leaders and frontline managers
Build a high-performance culture focused on accountability, execution, and continuous improvement
Partner with enterprise customers on complex, long-duration implementations (6 months–multi-year)
Manage executive-level expectations in high-stakes environments (ERP, finance, operations systems)
Collaborate with Sales and Customer Success to drive onboarding success and long-term retention
Lead resolution of escalations, resource constraints, and delivery gaps
Act as a hands-on problem solver in high-risk or strategic programs

Responsibilities

Own Enterprise Implementation & Delivery
Lead execution of enterprise SaaS implementations across a global customer base
Oversee delivery from project kickoff through go-live, stabilization, and hypercare
Ensure success across requirements validation, system configuration, integrations, and deployment readiness
Serve as the escalation point for critical customer issues and delivery risks
Drive Operational Excellence
Standardize implementation processes to improve scalability and efficiency
Establish governance frameworks (KPIs, SLAs, milestones, resource planning)
Build a metrics-driven delivery model focused on quality, cycle time, and customer outcomes
Partner cross-functionally with Product, Engineering, Customer Success, and Support
Lead & Scale Global Teams
Lead a distributed organization (~50+ team members across NA, LATAM, EMEA)
Develop regional leaders and frontline managers
Build a high-performance culture focused on accountability, execution, and continuous improvement
Own Customer Relationships
Partner with enterprise customers on complex, long-duration implementations (6 months–multi-year)
Manage executive-level expectations in high-stakes environments (ERP, finance, operations systems)
Collaborate with Sales and Customer Success to drive onboarding success and long-term retention
Solve High-Impact Delivery Challenges
Lead resolution of escalations, resource constraints, and delivery gaps
Act as a hands-on problem solver in high-risk or strategic programs