Mgr Implementation Consulting-G20413

ADP • Livonia, MI

7d • Hybrid

About The Position

WorkForce Software, an ADP company, is hiring an Implementation Manager for their Application Managed Services (AMS) organization. This role focuses on leading a team of consultants and project managers to deliver successful client enhancement initiatives post-production for established client environments. Responsibilities include end-to-end management of software implementation and integration projects for new and existing sites, encompassing software configuration changes, optimization efforts, and operational support. The manager will ensure contractual obligations and timelines are met for projects of all sizes, maintain strong client relationships, and ensure clients are set up for long-term success. The role involves partnering with clients to understand evolving business requirements, ensuring consulting teams deliver high-quality solutions that maximize client value, adoption, and operational efficiency. It combines client relationship management, delivery oversight, team leadership, and execution accountability. The manager will establish and manage client expectations, address changes or gaps in delivery, and mitigate issues that may interfere with project success. The role offers variety due to working with clients in different geographies and industries, with solutions tailored to unique client needs. The company provides top-ranked training to support success.

Requirements

• 8+ years of people management, strong business acumen and experience working with external clients
• 8+ years of people management experience and project management orientation with enterprise software implementations
• Experience with Agile and/or Waterfall project methodologies
• Ability to work flexible hours and travel up to 25% with the potential for international travel.
• Associates that live near an ADP or WorkForce Software office would have a hybrid schedule of 3 days in the office and 2 days remote.

Nice To Haves

• Familiarity with or background in HR, Payroll, or Workforce Management preferred
• You bring industry expertise to each client solution and apply best practices through in-depth client consultation
• You take initiative to seek out answers, solutions, and positive outcomes
• You're process-oriented with a high attention to details
• You have experience in the Human Capital Management (HCM) Industry and/or knowledge and understanding of payroll

Responsibilities

• Oversee a portfolio of existing clients ensuring strong retention, satisfaction, and long-term partnership growth.
• Ensure timely and qualitative delivery of configuration changes, optimization initiatives, compliance updates, and operational improvements while maintaining high quality and efficiency standards.
• Act as a strategic partner to clients, aligning solutions with business goals to increase adoption and realized value.
• Provide escalation management and resolution leadership for client delivery concerns.
• Lead client governance discussions that proactively address risks, identify growth opportunities, and reinforce account stability.
• Partner with Strategic Account teams on Statements of Work and change orders, ensuring accurate scoping, profitability, and margin optimization.
• Collaborate internally by possessing an effective, diplomatic, and influential communication style to achieve support while implementing positive and successful change initiatives.
• Build a high-performing, engaged team culture through coaching, development, and performance management.
• Monitor and manage billable utilization, labor mix, and delivery costs to protect and improve margins while meeting contractual commitments.

Benefits

• Best-in-class benefits start on Day 1
• Focus on your mental health and well-being
• Ongoing training, development, and mentorship opportunities
• Opportunities to progress in an agile, dynamic environment
• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree