Director of Compliance

Extend

9d•$180,000 - $200,000

About The Position

The Director of Compliance provides strategic leadership for Extend’s regulatory compliance function and sets the direction and long-term roadmap for the infrastructure supporting service contract and insurance programs across North America, including licensing. Reporting to the VP, Deputy General Counsel, the Director advises the executive team on regulatory strategy, risk, and governance and represents compliance with regulators, auditors, and cross-functional leaders. This is a strategy and leadership role focused on scaling the compliance function, building its team and structure, and serving as the executive-level voice for compliance across the company. Extend provides retailers and their customers with AI-driven post-purchase solutions, including automated customer service, returns and exchanges, fulfillment, product and shipping protection, and fraud detection. It works with more than 1,000 merchant partners across multiple industries and is headquartered in downtown San Francisco.

Requirements

Bachelor’s degree required.
Significant experience in insurance, service contract, or regulatory compliance, including setting strategy and governance at scale.
Demonstrated expertise managing regulatory relationships, licensing operations, and cross-functional compliance programs at scale.
Experience advising senior leadership as a trusted executive-level partner.
Strong business acumen and ability to connect compliance strategy with commercial needs.
Experience building, developing, and mentoring high-performing teams in a fast-paced environment.
Excellent organizational and management skills and strong attention to detail.
Direct, clear, concise, and exceptional communication skills.
Action-oriented, accountable, proactive, and comfortable taking ownership and solving problems hands-on.
Collaborative leadership and ability to influence without direct authority.
Ability to earn trust and credibility quickly with an established team.
Curiosity, attention to detail, and empathy for merchant partners’ differing needs.
Entrepreneurial mindset.

Nice To Haves

JD or relevant advanced degree.
Experience in a technology company or regulated industry.

Responsibilities

Set the strategic direction and long-term roadmap for the regulatory compliance program, including licensing, service contract terms and conditions, and insurance partner relationships.
Own regulatory and licensing matters across business-as-usual operations and new products or initiatives, providing judgment and direction on complex or high-risk matters.
Work with the compliance team to set priorities, resolve cross-functional dependencies, and improve processes for terms and conditions, license applications, filings, approvals, and renewals.
Represent Extend in significant regulatory examinations, inquiries, and audits, working with the compliance team and outside counsel.
Monitor regulatory developments and advise leadership on emerging requirements and risks.
Coach and develop the compliance team and help define the function’s long-term structure and career paths.
Partner with cross-functional teams to incorporate compliance requirements into merchant onboarding, customer experience, contracting, product workflows, and program design.
Advise leadership on how compliance strategy supports business goals while balancing rigor with business needs for speed.
Establish and monitor KPIs for licensing accuracy, timeliness, and cost, and drive continuous improvement in processes and vendor relationships.
Set direction on service contract terms and conditions with outside counsel, reviewing them for regulatory accuracy and completeness.
Build and maintain internal controls, documentation, and reporting to demonstrate compliance to regulators, auditors, and partners.
Identify and champion opportunities to use AI and other technology to modernize and streamline licensing, filing, and regulatory reporting processes.