Director Compliance and Operations

Midland College•Midland, TX

6d•Onsite

About The Position

Midland College is seeking a dynamic, student-centered leader to support the Registrar and Records teams with federal and state compliance and departmental operations. The Director supports FERPA training, reporting, and waivers; residency determinations and appeals; Texas Success Initiative (TSI) requirements; maintenance of Texas Common Course Number (TCCN) tables and matrices; TES software; the MC Portal and Registrar website; and operating procedures and manuals. The role also maintains year, term, and sub-term tables in Jenzabar J1, assists with student drop and reinstatement processes, and performs other duties assigned by the Registrar or designee, the Vice President of Student Services. The position maintains advising trees and catalog-related records, creates procedures and documentation for the Registrar’s Office, advises employees and students or parents/guardians on FERPA, and serves as the main point of contact for FERPA compliance and reporting. It supports staff cross-training on TSI, assists with front office operations and Registrar email accounts, and serves as a primary contact for student concerns and inquiries. The Director also supports the Registrar with faculty and course concerns. The role is based in a typical office environment with stated business hours, occasional evening and weekend work during peak periods, and occasional travel of less than 10%. The position requires sitting or standing for long periods, manual dexterity, repetitive keyboard use, and the ability to lift or move up to 25 pounds. Travel for training, meetings, and events may be required.

Requirements

Bachelor’s degree.
At least three years of experience in higher education, compliance work, or a related field.
Experience supervising professional staff.
Demonstrated ability to maintain confidentiality and adhere to student record safekeeping policies.
Strong leadership, communication, and organizational skills.

Nice To Haves

Master’s degree in Higher Education Administration or a related field.
Five or more years of progressive experience in records management or Registrar-related functions.
Knowledge of current trends and best practices regarding Registrar Offices.
Active membership in, familiarity with, or participation in TACRAO, TC3, JAM, or similar organizations.

Responsibilities

Maintain advising trees in Jenzabar J1 and ensure accuracy with the College Catalog.
Create standard operating procedures, manuals, and documents for the Registrar’s Office.
Provide employee consultations and clarification regarding FERPA guidelines and regulations.
Provide students and parents or guardians with FERPA information and clarification, including distributing and collecting FERPA waivers.
Serve as the main point of contact for FERPA reporting and compliance.
Assist in determining student applicant residency status and oversee the appeal process.
Help cross-train staff on TSI requirements and state changes, and check accuracy during completion audits.
Maintain and update TCCN system tables and matrices.
Maintain and update year, term, and sub-term tables in Jenzabar, including creating and maintaining courses in the J1 catalog and maintaining course and section fees.
Maintain TES Software.
Maintain and update the MC Portal and Registrar website, ensuring information complies with the Academic Calendar.
Assist with oversight of front office operations and Registrar email accounts.
Serve as the primary contact for student concerns or inquiries.
Support the Registrar with faculty and course concerns.
Perform other duties as assigned by the Registrar or designee.