Director of Community Victim Services Outreach & Training

Pee Dee Coalition•Florence, SC

10d•Onsite

About The Position

The Director of Community Victim Services provides strategic leadership, operational oversight, and program development for community‑based victim services, including satellite rape crisis centers, crisis response teams, and coordinated victim support initiatives. This role ensures high‑quality, trauma‑informed services for survivors of sexual assault and related crimes while strengthening collaboration across mental health, legal, medical, and community systems.

Requirements

Master’s degree in social work, public health, criminal justice, psychology, or related field.
5–7+ years of experience in victim services, sexual assault response, or trauma‑informed program management.
Demonstrated expertise in interagency coordination, systems advocacy, and crisis intervention.
Strong understanding of mental health systems, legal processes, and community‑based service models.
Proven leadership, supervision, and organizational management skills.
Ability to lead with empathy, safety, and empowerment.
Skilled at identifying patterns, gaps, and opportunities across complex service systems.
Commitment to equitable, inclusive services for diverse communities.
Ability to respond quickly and effectively in high‑stress situations.
Experience developing long‑term program goals and operational plans.

Responsibilities

Direct the daily operations, staffing, and service delivery of multiple satellite rape crisis centers to ensure consistent, survivor‑centered care.
Develop and maintain integrated service pathways across crisis counseling, advocacy, case management, and community outreach.
Ensure compliance with federal, state, and local regulations, including VAWA, VOCA, and state victim‑assistance standards.
Establish performance metrics, conduct program evaluations, and implement continuous improvement strategies.
Serve as the primary liaison to law enforcement, prosecutors, SANE programs, mental health providers, and social service agencies.
Monitor and address systemic barriers affecting survivors’ access to justice, safety, and healing.
Build and sustain partnerships with community organizations, schools, hospitals, and advocacy groups.
Ensure all services reflect evidence‑based, trauma‑informed approaches.
Supervise 24/7 crisis response operations, including hotline, hospital accompaniment, and emergency advocacy.
Provide expert guidance to staff on complex cases involving mental health crises, legal challenges, or multi‑agency involvement.
Recruit, train, and supervise advocates, counselors, and satellite center managers.
Develop training curricula on sexual assault response, trauma, cultural humility, and systems navigation.
Implement strategies to reduce vicarious trauma and support staff resilience.
Oversee prevention programs, community education campaigns, and outreach initiatives.
Advocate for improved victim‑rights legislation, funding, and system reforms.
Prepare reports for funders, boards, and community stakeholders.