Director of Community Services

Monarch • Clayton, NC

18h • $70,000 • Onsite

About The Position

The primary responsibility of the Director of Community Services is to support and oversee quality implementation of services across all assigned services being delivered. At Monarch Healthcare, we work together to provide life-changing care in communities across North Carolina and Rhode Island. As a team, we provide hope, promote wellness, and empower individuals and families impacted by mental illness, substance use disorders, intellectual and developmental disabilities, and traumatic brain injury. You deserve a positive and encouraging work environment - a place where you can do your best work and grow as a professional. That is just what you’ll find at Monarch Healthcare. Here, we care for people, including our team members. We offer a comprehensive, competitive benefits package that supports full-time and part-time team members and their families. More than just a job, this opportunity with Monarch Healthcare will give you room to spread your wings and grow because we believe in promoting from within and developing future leaders.

Requirements

• Minimum of a Bachelor Degree (dependent upon experience)
• North Carolina Driver License (Valid) - NC Division of Motor Vehicles
• Experience working with children or adults (dependent upon population served) with a mental health diagnosis or an intellectual/developmental disability | 1-4 years | Required

Nice To Haves

• Experience with person-centered support, behavioral plans, budgets, and activities of daily living | 3 years | Not Required
• Experience working directly with individuals with intellectual and developmental disabilities in residential, community, or day program settings | 5 years | Not Required
• Experience working in a day program or community-based setting with individuals receiving behavioral health, developmental disability, or long-term care services | 3 years | Not Required
• Management Experience | 5 years | Not Required

Responsibilities

• Responsible for clinical and administrative responsibilities delegated by the VP as it pertains to best practices and community service delivery.
• Provide supervision, training, and coaching to all QP level staff assigned. Leads a team that focused on sustaining quality programs while also developing new initiatives that enhance services.
• Initiate and maintain systems that produce reports and data on productivity of staffing, authorization and clinical expectations.
• Works closely with Referral Department to process and assign new referrals.
• Develops plans, organizes, implements, and coordinates operations in a manner that promotes growth and achievement for individuals supported, staff, agency, community, and all other stakeholders.
• Uses a range of communication skills and strategies to establish a mutual relationship with the individual, staff, co-workers, supervisors, and community stakeholders
• Work with Performance Improvement and perform internal audits to ensure all medical records are compliant with agency policy, state rules and accrediting body regulations.
• Participate and interact regularly with MCO’s as it relates to processes, authorizations, service development, etc.
• Report and share information with the Vice President of LTSS to ensure he/she is kept fully informed on the condition of the assigned areas of service and important factors influencing those services. Prepare high quality written reports which succinctly identify outcomes.
• Provides leadership and provide local leadership during periods of implementation for new programs and services.
• Oversee the development and execution of the agreed upon projects, action plans and deliverables.
• Maintain trainings as required and requested
• Demonstrate knowledge of emergency procedures and assist in crisis situations
• Demonstrate knowledge of and comply with all agency policies and procedures
• Complete all other relevant responsibilities assigned by the supervisor
• Driving and travel may be required

Benefits

• Competitive and flexible total rewards package
• Comprehensive health coverage
• Retirement plans
• Professional development support
• Customizable benefits and perks
• Competitive benefits package that supports full-time and part-time team members and their families

What This Job Offers

• Job Type: Full-time
• Career Level: Director