Asst Director of Community Healthcare Services

Westminster at Lake Ridge•Lake Ridge, VA

1d•Onsite

About The Position

Looking for a Assistant Director of Community Healthcare Services to work in our Senior Living Community in Lake Ridge, VA. The Assistant Director of Community Healthcare Services supports the Director of Community Healthcare Services in the oversight and administration of Skilled Nursing, Assisted Living, and Wellness Center operations. This position assists with ensuring quality resident care, regulatory compliance, operational effectiveness, financial management, and staff development. The Assistant Director serves as a leadership resource for residents, families, and staff and assumes responsibility for designated operations in the absence of the Director. All employees are expected to uphold our ARISE Values—Accountability, Respect, Innovation, Stewardship, and Excellence—guiding behavior, decisions, and service to others with purpose and integrity.

Requirements

Bachelor’s degree in Business Administration, Healthcare Administration, Long-Term Care Administration, or a related field is preferred.
Minimum of two (2) years of leadership experience in long-term care, skilled nursing, assisted living, or healthcare operations.
State-specific Administrator-in-Training (AIT) completion or eligibility is preferred.
Working knowledge of state and federal healthcare regulations and survey processes.
Strong leadership, organizational, problem-solving, and interpersonal skills.
Excellent verbal and written communication abilities.
Experience with budgeting, quality improvement initiatives, and staff supervision.
Proficiency in Microsoft Office and healthcare-related software applications is required.
Ability to maintain confidentiality, exercise sound judgment, and demonstrate professionalism in all interactions is critical to success in this role.

Nice To Haves

State-specific Administrator-in-Training (AIT) completion or eligibility is preferred.

Responsibilities

Oversee all resident care provided by Skilled Nursing, Assisted Living, and Wellness Center on a daily basis and to ensure effective and efficient daily operations and functions.
Assist the Director of Community Healthcare Services in overseeing the daily operations of Skilled Nursing, Assisted Living, and Wellness Center services, serving as acting administrator in the Director’s absence and providing leadership to ensure high-quality resident care, operational efficiency, regulatory compliance, and achievement of organizational goals.
Support the overall direction, coordination, and evaluation of assigned departments by providing leadership, coaching, mentoring, training, and guidance to managers, supervisors, and staff. Assist with recruitment, interviewing, hiring, onboarding, employee development, performance management, retention, and conflict resolution while promoting accountability, professionalism, collaboration, and a culture of continuous improvement.
Support and participate in the Quality Assurance and Performance Improvement (QAPI) program by assisting with performance improvement initiatives, monitoring quality indicators, conducting investigations related to resident concerns, incidents, complaints, and grievances, analyzing data to identify trends and opportunities, and implementing corrective action plans to ensure quality outcomes and regulatory compliance.
Serve as a resource for residents, families, and staff by addressing concerns, complaints, grievances, and service-related issues in a timely and professional manner. Meet with residents and family members to identify care needs and develop appropriate resolutions in collaboration with the Director of Nursing, Medical Director, Social Worker, and interdisciplinary team. Participate in Resident Council meetings and support resident advocacy initiatives to enhance satisfaction and quality of life.
Monitor departmental operations, resident census, financial performance, and operational reports to identify opportunities for improvement, maximize efficiency, support occupancy goals, and contribute to the financial success of the Health Center. Assist in developing, monitoring, and managing departmental budgets, resource allocation, and expense control measures while supporting managers in maintaining fiscal accountability.
Maintain current knowledge of federal, state, local, and accreditation requirements and assist with regulatory surveys, audits, inspections, accreditation activities, and compliance monitoring. Support the development, review, implementation, and annual update of policies and procedures for Skilled Nursing, Assisted Living, and Wellness Center operations while ensuring fair and consistent policy administration throughout assigned departments.
Participate in leadership meetings, strategic planning, operational reporting, CARF and quality initiatives, Manager-on-Duty (MOD) responsibilities, and other organizational leadership activities. Collaborate with the Senior Leadership Team to integrate programs and services, achieve operational, financial, and quality objectives, and provide recommendations to the C0-Executive Director regarding departmental operations and resident care services.
Foster positive and collaborative relationships with managers, employees, residents, families, physicians, volunteers, community partners, and leadership. Communicate information appropriately to stakeholders, support organizational change initiatives, maintain confidentiality, model professional behavior, and uphold the organization's ARISE values of Accountability, Respect, Innovation, Stewardship, and Excellence in all aspects of the role
Maintains compliance with community policies and procedures in accordance with governing laws, regulations, and regulatory agencies. Comply with all accreditation bodies and facility standards daily.
Maintains current knowledge of all state and federal health regulations.
Coordinates all community programs, services, and activities in compliance with federal, state, and local regulations and CARF standards.
Strives to achieve and maintain positive medical staff relationships. Works with the Medical Director to monitor medical staff compliance with all federal and state regulations.
Acts as a leader and manager of assigned positions; ensuring productivity, efficiency and accuracy in work performed.
In conjunction with Human Resources, ensures initial and on-going training is provided to employees as needed; ensures cross-training is completed as appropriate.
Carry out supervisory responsibilities in accordance with community policies and applicable laws.
Provides coaching and counseling to managers of health center to strengthen knowledge and skill areas.
Prepares and submits annual budgets for all designated units and departments for approval by the Co-Executive Directors.
Identifies unacceptable performance and behavior exhibited by employees and takes appropriate action; utilizes progressive discipline policy when appropriate and maintains documentation as required.
Conducts annual performance touchpoints of subordinate supervisors in the Health Center departments; sends a copy to Human Resources.
Reviews all complaints and/or grievances and makes oral or written recommendations to the Co-Executive Directors. Follow up with all issues in a timely manner.
Deals effectively with others in situations of conflict; Uses appropriate interpersonal styles and methods to reduce tension or conflict between two or more individuals.
Establish and updates policies and procedures pertaining to resident care as appropriate.
Screens, interviews, and hires new managers of the Health Center staff on an as needed basis.
Updates job descriptions. Reviews resident care policies and procedures on an as needed basis.
Maintains professional presence when representing Ingleside exhibits degree of professionalism consistent with standards in performance, behavior, and appearance.
Maintains resident confidentiality and privacy at all times according to policies and procedures; uses discretion when discussing confidential matters.
Demonstrates courteous and cooperative behavior with residents, families, co-workers, subordinates, supervisors, and other department staff.
Maintains positive working relationships with management and coworkers; willingly follows directions and requests as appropriate.
Exhibits professional standards through appearance and demeanor consistent personnel standards.
Demonstrates a thorough knowledge of work assignments and performs in a manner to meet quality and timeliness objectives.
Demonstrates knowledge and understanding of policies and procedures; seeks clarification or interpretation from appropriate supervisors when needed.
Uses tactful, diplomatic communication techniques in all relations with others.
Demonstrates professional development/skills competency in all activities.
Participates in in-service, projects, or committees as time permits.
Maintains all certifications necessary for employment.
Demonstrates flexibility, open mindedness, and versatility in adjusting to changing environments and requirements as necessary.
Commits to continually improving his/her skills through participation in education opportunities whether offered on the job, within, or outside of the community, to increase knowledge of work-related issues.
Maintains a current knowledge of federal, state, and other regulations applicable to jobs.
Comply with Ingleside established safety rules and practices.
Comply with applicable safety policies and procedures as prescribed by the organization, as well as government regulations.
Reports any potential safety hazard(s) immediately to supervisor or other appropriate personnel.
Report any injury of resident, visitor, or employee immediately to supervisor or other appropriate personnel.
Provides assistance to residents, visitors, or employees in an emergency situation, following the proper emergency procedures.
Uphold our ARISE values—Accountability, Respect, Innovation, Stewardship, and Excellence—which guide our behavior, decisions, and service to others with purpose and integrity.