Director of Community Relations

Life Care Services • Mokena, IL

2d

About The Position

Clarendale of Mokena is seeking a hospitality-focused Director of Resident Services. The position is responsible for developing and implementing marketing and sales programs to achieve maximum occupancy and revenue for the community. The role manages the sales process from initial inquiries through closing and works with the management team to develop strategies and plans that increase qualified inquiries, community traffic, and sales.

Requirements

• At least five years of experience in marketing and sales and/or knowledge of the senior living industry.
• Bachelor’s degree with an emphasis in marketing or sales preferred.
• Management experience preferred.
• Enthusiasm, compassion, and passion for hospitality and senior engagement.

Nice To Haves

• Bachelor’s degree with an emphasis in marketing or sales.
• Management experience.

Responsibilities

• Achieve maximum occupancy and revenue by maintaining or exceeding budgeted monthly occupancy.
• Coordinate the full sales process, including inquiry calls, cold calling, tours, follow-up communications, lead-management software updates, and closing sales.
• Ensure staff assigned as backup for inquiries and tours are up to date, and that inquiries are handled properly at all times.
• Work with the management team to develop and implement strategies and an ongoing 90-day plan to increase qualified inquiries, traffic, and sales. Strategies may include community events, educational seminars, professional networking, advertising, and public relations.
• Compile and deliver a weekly corporate marketing report covering inquiries, tours, move-ins, move-outs, and outreach.
• Capture key inquiry data and enter it into lead-management software within 48 hours.
• Schedule next steps for all existing inquiries in the software system to maintain ongoing contact.

What This Job Offers

• Job Type: Full-time
• Career Level: Director