Director of Communications & Community Relations

City of Glendale•Glendale, CA

2d•Onsite

About The Position

Under the direction of the City Manager, the Director of Communications & Community Relations leads citywide communications and community engagement, including internal and external communications, media relations, and consistent messaging across departments. The position builds and maintains stakeholder partnerships; directs community outreach and civic events; oversees emergency and crisis communications, graphic design services, and Glendale TV Studios operations; coordinates the citywide media relations team; and advises the City Council and executive leadership on public communication and engagement matters. The position requires a bachelor's degree in a related field and eight years of progressively responsible experience, including three years in a supervisory or management capacity in a union environment. Work is primarily indoors in an office setting, generally Monday through Friday during regular office hours. Evening, weekend, and holiday work is required, and emergency response may be required at any time, 24 hours a day, seven days a week.

Requirements

Bachelor's degree in Marketing, Communications, Public Relations, Journalism, English, or a related field.
Eight years of progressively responsible experience in marketing, communications, community engagement, or public relations.
Three years of experience in a supervisory or management capacity in a union environment.
Valid California Class C driver's license.
Ability to communicate effectively in English, both orally and in writing.
Ability to operate or use position-related software, equipment, and tools effectively and safely.

Nice To Haves

Master's degree in Marketing, Communications, Public Relations, Journalism, English, or a related field.
Experience managing communications in municipal government.

Responsibilities

Lead citywide internal and external communications, community engagement, media relations, and consistent messaging across departments.
Build and maintain partnerships with stakeholders.
Direct community outreach and civic events.
Oversee emergency and crisis communications, graphic design services, and Glendale TV Studios operations.
Coordinate the citywide media relations team.
Advise the City Council and executive leadership on public communication and engagement matters.
Provide exceptional customer service and model ethical conduct.
Maintain effective working relationships and foster teamwork.
Communicate effectively in English, orally and in writing, and give and receive direction in English.
Use position-related software, equipment, and tools effectively and safely.
Follow City cybersecurity policies and practices and promptly report suspicious activity.
Perform work safely and complete assigned goals and tasks, including authorized overtime as applicable.
Work evenings, weekends, holidays, and respond to emergencies as required.